Cyber Security Analyst

Ascend Technologies; Little Rock (AR); On-site; USD 45,000 - 55,000; Full time

Job summary

Ascend Technologies is hiring a Cyber Security Analyst for a fully remote role. You will lead initial incident response, classify incidents using MITRE categories, and escalate when a compromise is evident. The position emphasizes timely, accurate triage and clear client communication.

Required are an associate or bachelor’s degree, and relevant certifications (Security+, CYSA+) with 1+ year SOC experience. ServiceNow experience is a plus in MSP environments.

Qualifications

• Associate or bachelor's degree.
• CompTIA Security+.
• CompTIA CYSA+.
• 1 year + SOC Experience.

Responsibilities

• Perform initial response for security incidents from managed services tooling.
• Accurately classify security incidents into MITRE categories.
• Identify true vs. false positives quickly.
• Escalate tickets for scoping when incident indicates a significant compromise.
• Participate in additional managed service needs as requested.
• Update documentation on alert processes.

Skills

Incident response

Security incident triage

MITRE classification

Ticket escalation

Documentation updates

Education

Associate or bachelor's degree

Tools

ServiceNow

Job description

Cyber Security Analyst

This is a fully remote position.

PURPOSE

This position is responsible for the initial response, alert classification, and escalation of security incidents for Ascend service consumers. Individuals will need to be able to execute those tasks in a timely, accurate, and recurring capacity. This role will be measured on the speed of incident assignment and triage along with more traditional metrics like timecards and quality of customer response. While client communication occurs infrequently compared to a service desk, the importance of a clear and quality response is significantly higher.

RESPONSIBILITIES

• Perform initial response for all security incidents generated from managed services tooling
• Accurately classify security incidents into MITRE categories
• Quickly identify the difference between a true positive and false positive security alert.
• Escalate tickets for scoping when incident indicates a significant compromise
• Participate in additional managed service needs as requested
• Update documentation on alert processes
• Other Responsibilities as assigned by management

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

• Associate or bachelor's degree
• CompTIA Security+
• CompTIA CYSA+
• 1 year + SOC Experience

PREFERRED SKILLS, EDUCATION OR EXPERIENCE

• Associates or bachelor's degree in Cybersecurity/CS Program
• 1 year + working in ServiceNow
• 2 years + MSP (Managed Service Provider) Work experience
• Microsoft SC-200
• CompTIA Networking+
• CompTIA A+
• Add as needed

Starting Compensation Range: $50,000 per year

The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).