Cyber Operations Manager I | Remote, USA

Optiv; Atlanta (GA); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company seeks a Cyber Operations Manager to oversee Threat Detection & Response, ensuring early detection and containment of threats. The role involves strategic planning, team leadership, and continuous improvement of security operations. Ideal candidates will have extensive IT security experience and strong leadership skills, with a focus on mentoring staff and driving operational excellence.

Benefits

Work/life balance

Professional training resources

Volunteer Opportunities

Qualifications

• 12+ years IT and Information Security experience.
• 5+ years leading Threat Detection and Response teams.
• One or more security certifications required.

Responsibilities

• Lead 24x7 Threat Detection and Response Analysts.
• Develop and mentor staff through training and performance management.
• Ensure timely reporting of security control gaps.

Skills

Decision Making

Problem Solving

Analytical Abilities

Education

Security+

CISSP

Tools

Service Now

Kibana

PowerBI

Job description

The Cyber Operations Manager over Threat Detection & Response is responsible for ensuring early and accurate detection, response, and containment of threats against clients. This technical management role requires deep security expertise, experience as a security practitioner, systems management skills, and proven service management abilities. The candidate should also be capable of mentoring staff and improving Security Operations services.

How you'll make an impact

1. Lead 24x7 Threat Detection and Response Analysts, overseeing operational and strategic planning, resource allocation, and daily operations.
2. Collaborate with customers on reporting, stewardship calls, and escalations.
3. Enforce policies related to security, disaster recovery, standards, and service delivery.
4. Refine detection, response, and incident management processes continually.
5. Oversee security of client systems via the Advanced Fusion Center (AFC).
6. Stay updated on vendor updates, expansion opportunities, and technology trends in the client environment.
7. Work with other managers to advance Security Operations and Optiv's overall security posture.
8. Improve processes and documentation.
9. Manage staffing, including recruitment, supervision, scheduling, and performance evaluations.
10. Create an educational environment for ongoing knowledge and performance improvement.
11. Perform staff performance reviews.
12. Report security gaps and vulnerabilities to clients promptly.
13. Prepare metrics and trend reports on SLAs and KPIs for clients and support staff.
14. Keep abreast of evolving risks, industry developments, and best practices.
15. Attend security events and network with peers for risk mitigation insights.
16. Oversee threat intelligence reporting.
17. Normalize data from various security assessments and projects.
18. Maintain communication with executives and other leaders about relevant activities.
19. Mentor staff through training, development, and performance management; foster morale and motivation.
20. Report to the Director of Security Operations.

Qualifications for success:

1. 12+ years in IT and Information Security.
2. 5+ years leading Threat Detection and Response teams.
3. 5+ years in cyber operations centers.
4. 3+ years in managed services.
5. Certifications such as Security+, GSEC, CISSP, etc.
6. Decision-making and problem-solving skills under pressure.
7. Strong analytical skills and quick decision-making ability.
8. Deep understanding of SIEM and EDR solutions.
9. Knowledge of compliance standards like NIST, HIPAA, PCI, etc.
10. Understanding of cybersecurity laws across regions.
11. Familiarity with Security Orchestration, Automation, and Response.
12. Experience with ticketing and knowledge management systems like ServiceNow.
13. Knowledge of ITIL practices.
14. Experience with analytics platforms like Kibana, reporting tools like PowerBI.

#LI-TW1

What you can expect from Optiv

• Commitment to Diversity, Equality, and Inclusion.
• Work/life balance.
• Training resources.
• Engagement in complex projects.
• Volunteer opportunities through “Optiv Chips In”.
• Remote work capabilities where applicable.

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants will be considered without regard to protected characteristics. We respect your privacy; see our Applicant Privacy Notice for details.