Cyber Management Analyst (TS/SCI)

IBM; Jasper (AL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Training resources

Job summary

IBM Consulting seeks a Cyber Management Analyst to oversee consulting resources, business operations, and technologies essential for high-quality engagement delivery.

You will ensure cyber services meet client expectations, supervise teams, and manage contract performance to drive profitability. The role requires a TS/SCI clearance and on-site presence at Fort Meade/MD area, with comprehensive benefits.

Qualifications

• Experience with consulting resource planning and delivery processes.
• Knowledge of establishing programs and policies to maintain service performance.
• Experience in managing contract/account financial performance to drive profitable outcomes.
• Experience supervising employees and subcontractors to ensure successful service delivery.
• Exposure to delivering high-quality Cybersecurity Services and meeting client expectations.
• Active TS/SCI clearance is required.

Responsibilities

• Deliver high-quality Cybersecurity Services to clients and measure customer satisfaction.
• Monitor and manage contract/account financial performance to drive profitability.
• Supervise team members and remove obstacles to service delivery.
• Establish service performance programs and policies to ensure consistent delivery.

Skills

Consulting engagement

Service performance

Contract/Account management

Team supervision

Cybersecurity service delivery

Security clearance TS/SCI

Education

High School Diploma/GED

Bachelor’s Degree

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role and Responsibilities

As a Cyber Management Analyst, you will oversee the organization, administration, and supervision of consulting resources, business operation processes, and technologies required for successful and high-quality consulting engagement service delivery to clients. Your primary responsibility is to ensure that high-quality Cybersecurity Services are consistently delivered to clients, meeting their expectations and customer satisfaction measurements.

Your primary responsibilities will include:

• Deliver High-Quality Services: Ensure consistent delivery of high-quality Cybersecurity Services to clients, meeting their expectations and customer satisfaction measurements. This involves establishing programs and policies to maintain consistent service performance and evaluating customer feedback.

• Manage Contract/Account Performance: Monitor and manage contract/account financial performance to drive profitable contract and consulting practice business performance for IBM.

• Oversee Team Performance: Supervise employee and subcontractor work, removing any obstacles that may hinder the team’s ability to deliver services successfully.

• Implement Service Performance Programs: Establish programs and policies to maintain consistent service performance, ensuring high-quality service delivery to clients.

This person will be required to come into the Fort Meade, MD office 5 days a week.

Required Education

• High School Diploma/GED

Preferred Education

• Bachelor’s Degree

Required Technical and Professional Expertise

• Exposure to Consulting Engagement: Experience working with consulting resources, business operation processes, and technologies required for successful consulting engagement service delivery.

• Understanding of Service Performance: Familiarity with establishing programs and policies to maintain consistent service performance and evaluating customer feedback.

• Contract/Account Management: Exposure to managing contract/account financial performance to drive profitable business outcomes.

• Team Supervision: Experience working with employee and subcontractor work, identifying and addressing obstacles to successful service delivery.

• Cybersecurity Service Delivery: Exposure to delivering high-quality Cybersecurity Services, meeting client expectations and customer satisfaction measurements.

• Security Clearance: Active TS/SCI is required.

Preferred Technical and Professional Experience

• Consulting Engagement Knowledge: Exposure to consulting resources, business operation processes, and technologies required for successful consulting engagement service delivery, including familiarity with establishing programs and policies to maintain consistent service performance.

• Cybersecurity Service Familiarity: Exposure to delivering high-quality Cybersecurity Services, meeting client expectations and customer satisfaction measurements, with an understanding of the importance of consistent service performance.

• Contract/Account Management Skills: Exposure to managing contract/account financial performance to drive profitable business outcomes, including supervising employee and subcontractor work to ensure successful service delivery.

About Business Unit

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM

In a world where technology never stands still, we understand that dedication to our clients’ success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome-focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Relevant Job Details

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long-term disability coverage, and opportunities for performance-based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

US Citizenship Required.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience, and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part-time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Locations – Annapolis Junction, Maryland, United States