Cyber Incident Management Senior Specialist - Weekend (4x10)

Bank of America; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Bank of America in Charlotte is seeking a Cyber Incident Management Senior Specialist to coordinate the response and recovery activities from information security incidents, determine root causes, and work with stakeholders to remediate control gaps. You will escalate issues to management with relevant severity and action items, requiring strong written and verbal communication.

This senior role involves leading incident response operations, mentoring teammates, and providing updates to

Qualifications

• Proven experience handling Information Security related events and incidents.
• Excellent verbal and written communicator able to adapt to audience.
• Decisive in high-pressure environment.

Responsibilities

• Establish oversight of information security events and communicate analysis, containment, and remediation efforts to all business partners.
• Senior incident manager able to evaluate, communicate, and contain cyber security incidents while collaborating with other security teams, technology organizations, and line of business partners.
• Oversight of day-to-day Incident Response Operations, with autonomy to make critical decisions during triage.
• Global Point of Contact for incident escalations, responsible for immediate coordination of resources to mitigate risk.

Skills

Incident Management

Threat Analysis

Access and Identity Management

Security incident response

Leadership

Education

CompTIA Security+ or equivalent

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This role is Charlotte ONLY. This is a full-time role (40 hours per week), with standard working hours of 9:30AM to 8:30PM ET 4 days per week (Sunday to Wednesday OR Wednesday to Saturday) to align with the nature of the support provided by the team. Flexibility may occasionally be required to support business, operational, or project deliverables.

Cyber Incident Management Senior Specialist

The role of the Cyber Incident Management Senior Specialist is to coordinate the response and recovery activities from information security incidents. This includes collaboration with appropriate response, assist with determining the root cause of incidents and work with stakeholders and responsible parties to remediate any identified control gaps or failures; Escalate issues to management in a timely manner with appropriate information regarding severity, exposure, and action items; this role requires critical thinking and investigative mindset coupled effective written, and verbal communication skills. This is a senior role with high visibility at the global level including interacting with and providing direct updates to executives and senior leadership stakeholders. A Cyber Incident Management Senior Specialist provides their knowledge and expertise in incident response to lead, mentor, and challenge associates on the team. Cyber Incident Response and Management is part of the Cyber Response & Recovery Team who provide a globally coordinated and managed response capability for information security events and incidents that may impact the confidentiality, integrity, and/or availability of the Bank’s information and information systems or has privacy implications.

• Establish oversight of information security events and cyber incidents and communicate analysis, containment, and remediation efforts to all business partners.
• Senior incident manager able to evaluate, communicate, and contain cyber security incidents while collaborating with other security teams, technology organizations, and line of business partners.
• Individual will be responsible for oversight of day-to-day Incident Response Operations, with autonomy to make critical decisions during triage.
• Global Point of Contact for incident escalations, responsible for immediate coordination of resources to mitigate risk.

• Proven experience handling Information Security related events and incidents
• An excellent verbal and written communicator who can adapt to their audience.
• Decisive and can make difficult decisions in what can be a high-pressure environment.

• CompTIA Security+ or equivalent qualification
• Familiarity with security vulnerabilities exploits and APT tools, techniques, and procedures.
• Management or leadership experience

• Incident Management
• Threat Analysis
• Access and Identity Management

Shift: 1st shift (United States of America) Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency