Cyber Incident Management Engineer

Truist; Greensboro (NC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D

Tax-advantaged savings accounts

401k plan

Paid time off (vacation)

Paid sick days

Paid holidays

Defined benefit pension plan

Restricted stock units

Deferred compensation plan

Job summary

Truist in Greensboro, NC is seeking an experienced Incident Manager to lead enterprise cyber incident and high-risk vulnerability response, coordinating cross-functional teams to assess, contain, and remediate threats.

This role designs automation solutions, develops workflows, and partners across security, technology, and business lines to improve efficiency, accountability, and reporting of incidents and responses.

Qualifications

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Minimum of 3 years of experience in security engineering or related cybersecurity roles.
• Developing knowledge in cybersecurity principles, theories, and concepts.
• Experience in software development lifecycle security practices.
• Proficiency in implementing and managing information security technologies.

Responsibilities

• Act as Incident Manager / Incident Coordinator for information security incidents, investigations, events, zero-days, and high-risk vulnerabilities. Drive end-to-end response from intake through containment, remediation, and closure.
• Coordinate cross-functional stakeholders during incidents and operational initiatives to drive alignment, accountability, and execution.
• Design and implement automation solutions that improve Cyber Incident Management processes and operational efficiency.
• Develop workflows that support incident intake, triage, escalation, stakeholder communications, action tracking, and closure.
• Leverage scripting, APIs, AI-enabled technologies, orchestration tools, and Microsoft 365 platforms to reduce manual effort and improve consistency.
• Partner with technical and business stakeholders to translate operational requirements into scalable automation and process improvements.
• Manage cybersecurity automation projects and process improvement initiatives from planning through implementation.
• Maintain project plans, milestones, risks, issues, dependencies, action items, and executive updates.
• Develop and maintain operational dashboards, metrics, scorecards, and leadership reporting to measure performance and identify improvement opportunities.
• Analyze incidents, project, and operational data to support governance, decision making, and continuous improvement.

Skills

Incident management

Cross-functional coordination

Automation design

Scripting & APIs

Microsoft 365 platforms

Security engineering

Education

Bachelor’s degree or equivalent

Certifications: CISSP, CISM, GCIH, PMP, CAPM, Scrum, ITIL

Tools

Power Automate

Power Apps

SOAR platforms

Copilot

AI-enabled automation

SIEM

EDR

APIs

Ticketing platforms

Job description

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Leads enterprise cyber incident and high-risk vulnerability response efforts, coordinating cross-functional teams to assess, contain, and remediate threats. Designs and delivers automation solutions that improve Cyber Incident Management and cybersecurity program execution. Partners across security, technology, and business teams to enhance operational efficiency, accountability, reporting, and response outcomes.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Act as Incident Manager / Incident Coordinator for information security incidents, investigations, events, zero-days, and high-risk vulnerabilities. Drive end-to-end response from intake through containment, remediation, and closure.
• Coordinate cross-functional stakeholders during incidents and operational initiatives to drive alignment, accountability, and execution.
• Design and implement automation solutions that improve Cyber Incident Management processes and operational efficiency.
• Develop workflows that support incident intake, triage, escalation, stakeholder communications, action tracking, and closure.
• Leverage scripting, APIs, AI-enabled technologies, orchestration tools, and Microsoft 365 platforms to reduce manual effort and improve consistency.
• Partner with technical and business stakeholders to translate operational requirements into scalable automation and process improvements.
• Manage cybersecurity automation projects and process improvement initiatives from planning through implementation.
• Maintain project plans, milestones, risks, issues, dependencies, action items, and executive updates.
• Develop and maintain operational dashboards, metrics, scorecards, and leadership reporting to measure performance and identify improvement opportunities.
• Analyze incidents, project, and operational data to support governance, decision making, and continuous improvement.

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Minimum of 3 years of experience in security engineering or related cybersecurity roles.
• Developing knowledge in cybersecurity principles, theories, and concepts.
• Experience in software development lifecycle security practices.
• Proficiency in implementing and managing information security technologies.

Preferred Qualifications

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, Business, or a related field, or equivalent education and experience.
• Experience supporting cybersecurity operations, cyber incident management, major incident management, or related technology operations.
• Experience designing or supporting automation using scripting, APIs, workflow orchestration, artificial intelligence, or Microsoft 365 platforms.
• Experience coordinating cross-functional projects, operational initiatives, or process-improvement efforts.
• Experience gathering requirements, analyzing workflows, and translating business needs into technical or operational solutions.
• Strong organizational, analytical, facilitation, communication, and problem-solving skills.
• Ability to communicate effectively with technical and non-technical stakeholders at multiple organizational levels.
• Experience supporting a Cyber Incident Response Coordinator, Cyber Incident Management, Incident Command, or Major Incident Management function.
• Experience with Power Automate, Power Apps, SOAR platforms, Copilot, AI-enabled automation, or comparable workflow technologies.
• Experience integrating security technologies such as SIEM, SOAR, EDR, ticketing platforms, and APIs.
• Experience leading cybersecurity automation, process-improvement, or operational transformation initiatives.
• Experience developing dashboards, key performance indicators, operational metrics, and executive reporting.
• Knowledge of cybersecurity incident response, security operations, risk management, and governance practices.
• Relevant certifications such as CISSP, CISM, GCIH, PMP, CAPM, Scrum, Agile, ITIL, or equivalent.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

• medical
• dental
• vision
• life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
• 10 sick days (also prorated)
• paid holidays
• defined benefit pension plan
• restricted stock units
• deferred compensation plan

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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