Cyber Incident Helpdesk & Lab Support Analyst

Nightwing; Virginia (MN); On-site; USD 55,000 - 106,000; Full time

Benefits offered by this job

401k plan

PTO

Holidays

Medical, vision and dental insurance

Job summary

Nightwing is seeking a TEN Lab Manager to support on-site incident response for a US Government client. The role emphasizes IT support operations, ticketing, asset management, and lab provisioning to ensure mission continuity.

The ideal candidate has 3+ years in IT helpdesk, active DoD Secret clearance (TS/SCI preferred), and experience with VPN, Citrix or VMware, NetApp ONTAP, and lab SOPs; U.S. citizenship is required.

Qualifications

• U.S. citizenship is required.
• Active DoD Secret clearance is required; TS/SCI is preferred.
• 3+ years of directly relevant IT/Helpdesk experience.
• 1+ years of MacOS and iOS support experience.
• Ability to work across multiple physical locations.

Responsibilities

• Serve as the first level Help Desk for the TEN Lab’s systems and accounts.
• Assist new user setup of equipment, accounts and tools.
• Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner.
• Create and maintain accurate Tickets for Help Desk activities.
• Work with Asset Management to support accurate records and maintain assets.
• Support the implementation of new technologies and equipment in the lab environment.
• Provide support for lab staff provisioning and inventory management.
• Provide support for systems administration tasks such as patching and updating network infrastructure.

Skills

U.S. Citizenship

DoD Secret clearance

IT Helpdesk experience

MacOS/iOS experience

Lab IT support

Ticketing systems

Collaborative across locations

Education

BS Computer Science

BS Computer Engineering

BS Computer Information Systems

BS Computer Systems Engineering

HS Diploma + 3+ years experience

Tools

NetApp ONTAP

VPN

Citrix

VMware

Job description

Nightwing is seeking a TEN Lab Manager to support on-site incident response for a US Government client. The role emphasizes IT support operations, ticketing, asset management, and lab provisioning to ensure mission continuity.

The ideal candidate has 3+ years in IT helpdesk, active DoD Secret clearance (TS/SCI preferred), and experience with VPN, Citrix or VMware, NetApp ONTAP, and lab SOPs; U.S. citizenship is required.