CXOne & AI Support Tech Manager

VCA Inc.; Loveland (CO); On-site; USD 99,000 - 124,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Medical, Dental, Vision Plans

401(k) with company match

Tuition/Continuing Education Reimbursement

Pet Care Discounts

Job summary

VCA Inc. in Loveland, Colorado, is looking for a Manager of Support Technology & AI to deliver empathetic veterinary diagnostic support through technological innovation. This role encompasses architecture, logic, and the evolution of key customer-facing technologies while collaborating across departments.

The ideal candidate will have a Bachelor’s degree in Computer Science, with 3-5 years of relevant experience, particularly with NICE CXOne and a strong understanding of AI integration. Antech is committed to creating a better world for pets and prioritizing the human experience in technical systems.

Qualifications

• 3–5 years of experience in Contact Center as a Service (CCaaS) administration.
• Proven experience with NICE CXOne Studio Scripting.
• Experience or aptitude for implementing AI agents or automated workflows.

Responsibilities

• Lead the technical administration of the NICE CXone environment.
• Act as the primary Project Manager for Agentic AI implementation.
• Analyze traffic patterns to recommend improvements for agent productivity.

Skills

Analytical Problem Solving

Strategic Communication

Adaptability

Empathy‑Driven Design

Effective communication

Prioritization and Delegation

Customer Complaint Management

Education

Bachelor’s Degree in Computer Science or related field

Tools

NICE CXOne

Salesforce

MPower Suite

Job description

VCA Inc. in Loveland, Colorado, is looking for a Manager of Support Technology & AI to deliver empathetic veterinary diagnostic support through technological innovation. This role encompasses architecture, logic, and the evolution of key customer-facing technologies while collaborating across departments.

The ideal candidate will have a Bachelor’s degree in Computer Science, with 3-5 years of relevant experience, particularly with NICE CXOne and a strong understanding of AI integration. Antech is committed to creating a better world for pets and prioritizing the human experience in technical systems.