CX Vendor Operations Program Specialist

Coinbase; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

An innovative company is seeking a detail-oriented Bookkeeper to support UK clients and ensure smooth financial operations. In this role, you will be responsible for accurately recording transactions in Xero, developing trusted relationships with clients, and streamlining bookkeeping processes. With a focus on empowering clients through timely financial insights, this position offers the chance to be part of a rapidly growing firm that values humility and kindness. Enjoy flexible remote work options, competitive salaries, and personal growth opportunities in a dynamic and inclusive environment.

Benefits

Flexible remote work options

Competitive salaries

Generous paid time off

Personal growth opportunities

Qualifications

• 2-5 years experience working with UK-based accountants.
• Proficiency with Xero is required.
• Self-motivated and detail-oriented.

Responsibilities

• Ensure all financial transactions are accurately recorded in Xero.
• Develop trusted relationships with clients, providing clear financial insights.
• Support timely submission of tax returns and payroll.

Skills

Xero

Excel

Word

Interpersonal Skills

Communication Skills

Tools

Dext

Hubdoc

Zendesk

Job description

iTutormind Digital Education LLP— Remote

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

• Corporate Secretary: Automating company incorporation, secretarial, filing, Nominee Director, mailroom, and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations.
• Accounting & Bookkeeping: Redefining accounting, bookkeeping, tax, and payroll with our proprietary SleekBooks ledger, AI tools, and exceptional customer service.
• FinTech payments: Overcoming key challenges for Entrepreneurs by offering digital banking services to new businesses.

Sleek launched in 2017 and now has around 15,000 customers across offices in Singapore, Hong Kong, Australia, and the UK. We have around 450 staff with an innovative startup mindset.

We have achieved >70% compound annual growth in Revenue over the last 5 years and have been recognized by The Financial Times, The Straits Times, Forbes, and LinkedIn as one of the fastest-growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

About the Role

As a Bookkeeper, you'll work directly with an Accounting Manager, supporting UK clients and ensuring smooth financial operations. You'll play a key role in delivering high-quality accounting services and helping our clients succeed.

Mission: Empower clients with accurate, timely financial insights—streamline processes, strengthen relationships, and drive business success with Sleek.

Outcomes:

• Ensure all financial transactions are accurately recorded in Xero and reconciled regularly, maintaining 100% accuracy.
• Develop trusted relationships with your portfolio of clients, providing clear financial insights and addressing queries within 24 hours.
• Support the accounting team to complete month-end processes within 5 working days, ensuring reports are accurate and compliant.
• Identify opportunities to improve bookkeeping processes, increasing efficiency.
• Support timely submission of tax returns, payroll, and statutory filings, ensuring full compliance with UK standards.

Requirements

• 2-5 years experience working with UK-based accountants.
• Proficiency with XERO (preferably Certified User) is required.
• Computer savvy with Excel and Word skills.
• Self-motivated, positive, proactive, and detail-oriented.
• Good interpersonal and communication skills.
• Able to meet tight deadlines.
• Experience with Dext, Hubdoc, Zendesk is desirable.

Interview Process

The process includes:

• A 30-45 minute video call with HR to discuss your experience and expectations.
• Project or case study or competency-based interview to assess skills and experience.
• A 60-minute behavioral interview with HR or leadership to explore work situations.
• Reference checks with two previous managers.

We value humility and kindness, fostering a diverse and inclusive environment.

Flexible remote work options, competitive salaries, generous paid time off, and personal growth opportunities are part of working at Sleek, with a focus on responsibility, autonomy, and ongoing learning.