CX/UX

ECS; Richmond (VA); On-site; USD 100,000 - 110,000; Full time

Job summary

Everforth ECS is seeking a CX/UX professional to join our remote data team supporting the DHS OCIO. You will craft user friendly designs, conduct user research, and iterate based on stakeholder feedback to improve dashboards and reports.

Responsibilities include creating flows and prototypes, applying accessibility standards (WCAG 2.2), and leveraging modern design tools to deliver high-quality, autonomous solutions for mission-critical workloads.

Qualifications

• Audit UI data for accuracy and policy compliance.
• Identify UX improvements to streamline reporting and analytics.
• Translate complex data and requirements into usable interfaces.
• Strong fluency in Figma and modern design tooling; AI-assisted workflows.
• Experience integrating usability testing and product analytics.
• Knowledge of WCAG 2.2 and accessibility by default.
• Operate autonomously to ship high-quality solutions.

Responsibilities

• Create user friendly designs to enhance usability and propose elegant solutions for design challenges.
• Present design ideas via mockups, presentations and detailed specifications.
• Conduct user research, interviews, and usability testing to understand user behavior and pain points.
• Iterate on designs based on stakeholder feedback and evolving requirements.
• Create flows, journey maps, wireframes and prototypes that communicate design concepts clearly.
• Apply UX best practices to ensure accessibility, clarity and ease of use.
• Develop hi-fi mockups and interactive prototypes with Figma/Sketch/Adobe XD.
• Maintain design specs, components and style guides.

Skills

Figma

UX Design

Usability Testing

AI-assisted UX

WCAG 2.2

User Research

Prototyping

Data Visualization

Problem Solving

Autonomy

Job description

Job Description

Please Note: This position is contingent upon contract award. Everforth ECS is seeking a CX/UX to work remotely. Everforth ECS is seeking a talented CX/UX to join our dynamic data team supporting the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO). Our team supports public facing websites across DHS, in support of the mission essentialWeb Content Management program. The CX/UX will be responsible for creating user friendly designs that enhance usability and optimize the overall user experience..

Responsibilities

• Create user friendly designs that enhance usability and optimize the overall user experiences, identify design challenges and propose elegant, effective solutions
• Develop innovative approaches to complex design problems presenting you ideas through mockups, presentations and detailed design specifications.
• Conduct user research, interviews, and usability testing to understand user behavior and pain points.
• Iterate on designs based on stakeholder feedback and evolving requirements.
• Create user flows, journey maps, wireframes, and prototypes that communicate design concepts clearly.
• Apply UX best practices to ensure accessibility, clarity and ease of use.
• Develop high fidelity mockups and interactive prototypes using tools like Figma, Sketch, or ADOBE XD.
• Maintain and evolve design specifications, component libraries and style guides

Salary: $100,000 - $110,000

Benefits

General Description of Benefits

Required Skills

• Ability to audit and validate how data is presented in the UI to ensure accuracy, compliance with policies, and consistency across dashboards.
• Ability to identify, develop, and implement UX improvements that streamline reporting and analytic workflows.
• Strong problem solving skills, with a focus on translating complex data and requirements into simple, usable interfaces.
• Strong fluency in Figma and modern design tooling, including an appetite for AI-assisted workflows.
• Hands-on experience integrating usability testing and product analytics into your design process.
• Working knowledge of accessibility standards (WCAG 2.2) and a track record of designing to them by default.
• The ability to operate with autonomy — turning vague problems into shipped, high-quality solutions without heavy oversight.

Desired Skills

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We Value

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!