CX Transformation & Change Leader

Verizon; Florida; Hybrid; USD 141.000 - 245.000; Vollzeit

Benefits dieser Stelle

Health and wellness benefits

401(k) savings plan

Holidays & personal days

Parental leave

Tuition assistance

Zusammenfassung

Verizon is seeking a Senior Manager for Customer Experience Transformation and Change. This role sits within the CX organization and bridges innovative technology with human users, guiding adoption across IT, Ops, Engineering and Product to ensure a human-centric experience in every rollout.

You’ll lead workshops, craft adoption strategies, and champion customer readiness while navigating cross-functional teams through large-scale digital shifts.

Qualifikationen

• Bachelor’s degree or four+ years of work experience.
• Six+ years of relevant experience required, demonstrated through work, military, or training.
• Change Management Mastery: guiding large orgs and customer bases through major shifts.
• Design Thinking: facilitate workshops with cross-functional stakeholders.
• Executive Presence: advise senior leaders and align around a shared vision.
• CX & Empathy: strong understanding of CX principles and customer loyalty.
• Translating Tech to Humans: build adoption strategies for users of software deployments.

Aufgaben

• Lead cross-functional Design Thinking workshops with leaders across Product, Sales, Operations, and Customer Success.
• Break down current customer experiences and design a seamless digital journey.
• Drive change strategies to support customers and employees during digital transitions.
• Champion customer experience and align leaders across teams during rapid innovation.
• Advise Digital CX on how automated tools should interact with customers and ensure brand voice and empathy.

Kenntnisse

Change Management

Design Thinking

Executive Presence

CX & Empathy

Translating Tech to Humans

Ausbildung

Bachelor’s degree

Jobbeschreibung

Verizon is seeking a Senior Manager for Customer Experience Transformation and Change. This role sits within the CX organization and bridges innovative technology with human users, guiding adoption across IT, Ops, Engineering and Product to ensure a human-centric experience in every rollout.

You’ll lead workshops, craft adoption strategies, and champion customer readiness while navigating cross-functional teams through large-scale digital shifts.