CX Strategy Leader & Product Owner

UNAVAILABLE; McLean (VA); On-site; USD 110,000 - 165,000; Full time

Job summary

UNAVAILABLE is seeking a Customer Experience Strategist / Product Owner in McLean, VA to transform customer feedback into actionable insights that guide organizational improvements. You will own the strategy, measurement framework, and reporting approach for CX initiatives, partnering with stakeholders to ensure feedback programs drive executive decision-making.

You will design surveys, define success metrics, and develop dashboards and roadmaps for CX maturity, collaborating with leaders,

Qualifications

• Bachelor's degree and 7+ years of relevant experience.
• Experience leading customer experience, product management, business analysis, service design, or related initiatives.
• Experience defining KPIs, performance metrics, and measurement frameworks.
• Strong ability to synthesize qualitative and quantitative data into actionable recommendations.
• Experience developing executive-level presentations, reports, and briefings.
• Demonstrated ability to facilitate stakeholder discussions and translate business needs into actionable requirements.

Responsibilities

• Define CX objectives, success measures, and feedback strategies with stakeholders.
• Design surveys and measurement approaches for meaningful data collection.
• Translate business goals into reporting requirements and performance metrics.
• Analyze customer feedback, sentiment, and trends to identify opportunities and risks.
• Develop executive-ready briefings, presentations, and reports on CX outcomes.

Skills

Stakeholder management

Data storytelling

KPIs and metrics

Executive communications

Education

Bachelor's degree

Tools

Medallia

Qualtrics

Salesforce Surveys

Job description

UNAVAILABLE is seeking a Customer Experience Strategist / Product Owner in McLean, VA to transform customer feedback into actionable insights that guide organizational improvements. You will own the strategy, measurement framework, and reporting approach for CX initiatives, partnering with stakeholders to ensure feedback programs drive executive decision-making.

You will design surveys, define success metrics, and develop dashboards and roadmaps for CX maturity, collaborating with leaders,