CX Specialist: Elevate Live Community Experience

Twitch; Seattle (WA); On-site; USD 80,400 - 104,900; Full time

Benefits offered by this job

Medical, dental, vision and disability insurance

401(k) with matching

Maternity and parental leave

Flexible PTO

Amazon employee discount

Job summary

Twitch is seeking a CX Specialist to enhance customer experience and bridge the gap between the organization and its community. In this role, you'll leverage your expertise to address user issues and collaborate with product teams.

With a focus on resolving inquiries and embodying Twitch’s positive culture, the position offers an environment where creativity thrives. Candidates should have relevant customer support experience and strong communication skills to succeed.

Qualifications

• 1–2 years of relevant experience in customer support or technical support.
• Ability to evaluate information and provide solutions.
• Familiarity with data-analysis tools or AI-assisted workflows.

Responsibilities

• Maintain a positive, customer‑focused attitude.
• Effectively resolve customer inquiries.
• Track issues escalated for resolution.

Skills

Customer support experience

Excellent communication skills

Critical-thinking skills

Proficiency with Salesforce

Ability to multitask

Tools

Salesforce

JIRA

G Suite

GitHub

Slack

Job description

Twitch is seeking a CX Specialist to enhance customer experience and bridge the gap between the organization and its community. In this role, you'll leverage your expertise to address user issues and collaborate with product teams.

With a focus on resolving inquiries and embodying Twitch’s positive culture, the position offers an environment where creativity thrives. Candidates should have relevant customer support experience and strong communication skills to succeed.