CX Quality Assurance Specialist

Moxie Pest Control; Irving (TX); Presencial; USD 24.796 - 26.174; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Comprehensive benefits

401(k) & Roth IRA

Paid Time Off

Monthly company events

Descripción de la vacante

A leading pest control company in Irving is seeking a Quality Experience Expert to ensure quality standards in customer interactions. The ideal candidate will monitor support trends, assess agent performance, and collaborate with management. Key responsibilities include analyzing KPIs and making improvement recommendations. This is an entry-level, full-time position with competitive pay and benefits, contributing significantly to customer satisfaction at the organization.

Formación

• 1 year of customer support experience.
• Strong communication and analytical skills.
• Ability to collaborate with Call Center management.

Responsabilidades

• Monitor and analyze customer support trends.
• Assess agent performance and make recommendations.
• Compile statistical data including KPIs.

Conocimientos

Customer support experience

Strong communication skills

Analytical skills

Ability to collaborate with management

Knowledge of multiple software platforms

Descripción del empleo

A leading pest control company in Irving is seeking a Quality Experience Expert to ensure quality standards in customer interactions. The ideal candidate will monitor support trends, assess agent performance, and collaborate with management. Key responsibilities include analyzing KPIs and making improvement recommendations. This is an entry-level, full-time position with competitive pay and benefits, contributing significantly to customer satisfaction at the organization.