CX Operations Lead for AI Growth & Scale

Bundoran Group; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Bundoran Group is looking for a Customer Experience Lead to enhance operational efficiency for millions of global users. This role requires someone proactive, capable of establishing structure in dynamic environments.

Ideal candidates should have 3–8 years of relevant experience, preferably in a startup or gaming context, and must be fluent with AI tools, including ChatGPT and Claude. A passion for fast-paced growth and operational excellence is crucial.

Qualifications

• 3–8 years in customer experience, support, operations, or community management.
• Startup or gaming background preferred.
• Fluent with AI tools like ChatGPT and Claude.

Responsibilities

• Write customer-facing documents, support content, and guidelines.
• Improve customer experience operations from the ground up.
• Work directly with power users and AI-native teams.

Skills

Customer experience

Community management

AI tools

Job description

Bundoran Group is looking for a Customer Experience Lead to enhance operational efficiency for millions of global users. This role requires someone proactive, capable of establishing structure in dynamic environments.

Ideal candidates should have 3–8 years of relevant experience, preferably in a startup or gaming context, and must be fluent with AI tools, including ChatGPT and Claude. A passion for fast-paced growth and operational excellence is crucial.