CX Logistics Specialist

SwagUp; Piscataway Township (NJ); Remote; USD 55,000 - 60,000; Full time

Job summary

A leading eCommerce platform is seeking a CX Logistics Specialist to ensure smooth customer shipment processes and improve customer experience. This remote position involves collaborating with various departments and addressing shipping issues. The ideal candidate has a strong background in logistics, excellent problem-solving skills, and the ability to communicate complex details clearly. Join a vibrant workplace that values diversity and creativity.

Benefits

Robust PTO

Medical, dental, and vision insurance

401k with tuition reimbursement

Mental health and financial wellness programs

Qualifications

• Ability to translate technical or regulatory logistics details into simple, empathetic communication for customers.
• Track record of solving complex international shipping problems.
• Curiosity about customer experiences related to shipment.

Responsibilities

• Work daily with CX and Logistics teams to understand objectives and challenges.
• Investigate shipping-related customer issues and present solutions.
• Streamline processes and communications regarding international shipping.

Skills

Technical communication

Problem-solving

Collaboration

Customer empathy

Attention to detail

Education

2+ Years experience in international shipping and logistics

Job description

Overview

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It\'s our people that make BDA the top global Merchandise Agency to work for.

This role is part of our SwagUp eCommerce Platform team (a BDA company—learn more at swagup.com)

Location: Remote, unless you are within a 45 minute commute distance to one of our BDA office locations

The Big Picture

The CX Logistics Specialist sits at the intersection of logistics, operations, and customer experience. This role will ensure that the customer shipment process is smooth while keeping clients informed of shipment progress. They will anticipate and address how delivery decisions impact the customer experience. Given the close ties of a successful delivery to the customer satisfaction, this role will have meaningful visibility in the company. In addition, the role will involve collaboration with many departments - most notably with CX, Warehouse Operations, and Sales. Logistics experience and strong customer communication skills are essential to this position.

The Day-to-Day

• Work daily with CX and Logistics teams to understand the objectives and challenges of both departments
• Partner with CX and Logistics teams to investigate shipping-related customer issues and present solutions from the customer perspective
• Anticipate customer pain points in international shipping (duties, customs, delays) and work to streamline processes and communications
• Communicate directly with couriers and customers to facilitate the progress of shipments to their destinations
• Break it down: Translate logistics complexities into clear, customer-friendly explanations when needed

The Right Person for the Job Has

• Ability to translate technical or regulatory logistics details into simple, empathetic communication for customers
• Track record of solving complex international shipping problems
• Collaborative mindset; works closely with CX, Sales to deliver better experiences
• Curiosity: Not only asks “did the package ship/arrive on time?” but also “how was the customer experience for this shipment?”
• Ability to identify potential shipment friction points and proactively communicate with carriers, customers, and team members to prevent them

Preferred Education & Experience

• 2+ Years experience in international shipping and logistics

#LI-AH1

#LI-Remote

We are pleased to share the base salary range for this position is $55,000 to $60,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.

BDA is more than a workplace - it’s a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.

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Must be 18 years or older to apply.