CX Director - Luxury Retail Transformation

Cartier; New York (NY); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with employer match

Wellness reimbursement

Volunteer days off

Job summary

Cartier North America seeks a Client Experience Director to translate client intentions into a best-in-class journey across channels. You will lead business transformation, aligning CX strategy with market priorities and boutique excellence.

You will partner with global teams, manage CX projects from design to execution, and ensure a seamless client experience from first contact to post-visit engagement. Strong leadership and analytics are essential.

Qualifications

• 10+ years in client or retail roles with leadership exposure.
• Strong understanding of the luxury client journey and CX metrics.
• Ability to influence at executive levels and drive transformation.

Responsibilities

• Strategize and execute a unified CX plan aligned with market priorities.
• Lead seamless end-to-end client journeys across channels.
• Collaborate with global teams to define boutique experiences.
• Pilot and manage CX projects, ensuring smooth launches and adoption.

Skills

Client experience

Retail leadership

CX KPIs

Data-driven decisions

Education

Bachelor's degree

Job description

Cartier North America seeks a Client Experience Director to translate client intentions into a best-in-class journey across channels. You will lead business transformation, aligning CX strategy with market priorities and boutique excellence.

You will partner with global teams, manage CX projects from design to execution, and ensure a seamless client experience from first contact to post-visit engagement. Strong leadership and analytics are essential.