CX Data Analyst: Predictive Insights & AI-Driven Action

Quench; King of Prussia (PA); On-site; USD 85,000 - 110,000; Full time

Job summary

Culligan Quench seeks a CX Business Analyst to turn customer, operational, and financial data into clear insights, practical recommendations, and measurable business outcomes. This role helps the organization move from reactive reporting to predictive, insight-led decision-making across customer experience, field service, scheduling, care, and continuous improvement initiatives.

The ideal candidate is curious, analytical, and action-oriented, capable of translating complex data into concise

Qualifications

• 3–5 years of experience in analytics, business analysis, service operations, customer experience, or a related operational role.
• Strong analytical skills with the ability to connect data, business context, and operational realities into practical recommendations.
• Experience building dashboards using Power BI; ability to design dashboards that are clear, automated, and business-friendly.
• Strong Microsoft Office skills, especially Excel and PowerPoint; Salesforce.com experience is a plus.
• Strong communication skills with the ability to explain complex findings in a clear, concise, and leadership-ready manner.
• Demonstrated ability to influence, collaborate, and hold stakeholders accountable across multiple teams.
• AI literacy and curiosity, including comfort using generative AI tools to accelerate analysis and automation.
• Willingness to travel occasionally, approximately 2–3 nights per quarter.

Responsibilities

• Collect, clean, validate, and analyze data from multiple sources to ensure reporting is accurate, complete, and actionable.
• Translate customer experience, operational, and financial data into insights, value cases, and recommended actions for leadership.
• Build, maintain, and automate recurring and ad hoc dashboards, reports, and performance views using Power BI.
• Develop predictive and reactive analytics that identify customer trends, churn risks, process gaps, and performance improvement opportunities.
• Partner with functional leaders across customer experience, field service, scheduling, care, IT, and continuous improvement to define priorities, align on targets, and drive follow-through.
• Lead insight-to-action tracking by documenting recommendations, owners, due dates, expected value, and realized impact.
• Support monthly business reviews, performance routines, and initiative updates with clear reporting, concise commentary, and executive-ready materials.
• Maintain a KPI and metric definition guide to ensure consistent business definitions, calculations, and reporting standards.
• Identify reporting, data quality, and process improvement opportunities; partner with IT and business owners to improve source data, definitions, and reporting logic.
• Use AI-enabled tools responsibly to accelerate analysis, summarize findings, draft requirements, identify automation opportunities, and support development of agent-assisted workflows.

Skills

Analytics

Power BI

Data visualization

Communication

Excel

Stakeholder management

Education

Bachelor's degree or equivalent

MBA preferred

Tools

Power BI

Job description

Culligan Quench seeks a CX Business Analyst to turn customer, operational, and financial data into clear insights, practical recommendations, and measurable business outcomes. This role helps the organization move from reactive reporting to predictive, insight-led decision-making across customer experience, field service, scheduling, care, and continuous improvement initiatives.

The ideal candidate is curious, analytical, and action-oriented, capable of translating complex data into concise