CX Analytics Consultant

OGC Global; North Carolina; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading consulting firm is seeking a CX Analytics Consultant to enhance customer satisfaction and drive business performance by delivering insights and analytics. The role involves collaborating with cross-functional teams and managing CX programs, utilizing tools like Excel and Python, and generating actionable insights from data.

Qualifications

• 3-5 years of experience in customer experience, market research, business analysis, or consulting.
• Experience working with CX platforms such as Medallia or Qualtrics is a significant advantage.
• Strong time management skills; able to balance multiple projects simultaneously.

Responsibilities

• Manage and support global Customer Experience (CX) programs in collaboration with cross-functional teams.
• Provide analytical support using tools like Excel, Python, and SQL to turn data into actionable business insights.
• Design, test, and refine customer surveys.

Skills

Excel

Python

SQL

Data visualization

Survey design

Education

Bachelor’s degree in Business, Social Sciences, Statistics, Computer Science, or a related field

Tools

Tableau

Power BI

Job description

Join to apply for the CX Analytics Consultant role at OGC Global

Join to apply for the CX Analytics Consultant role at OGC Global

Get AI-powered advice on this job and more exclusive features.

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across various industries, including Healthcare, Financial Services, Specialty Retail, and Telecommunications, helping them gain a deep understanding of their customers, develop actionable insights, and improve business processes.

We are looking for a CX Analytics Consultant to join our team and support one of our key clients. In this role, you will contribute to the rollout and optimization of CX programs by delivering meaningful insights and analysis that help drive customer satisfaction and business performance.

About the role

You will serve as a dedicated expert embedded within the Customer Experience team at Salesforce. In this client-facing role, you’ll work closely with business unit leaders across the organization to support data-driven decision-making and the ongoing enhancement of CX programs. Your responsibilities will include querying, refining, and synthesizing customer and operational data from various internal systems to uncover actionable insights. You will also contribute to the evolution of CX processes across the Salesforce ecosystem, helping to ensure that the voice of the customer is integrated into strategic priorities. This is a full-time, remote position.

Responsibilities:

• Manage and support global Customer Experience (CX) programs in collaboration with cross-functional teams.
• Oversee project timelines, ensuring smooth coordination across internal teams and external stakeholders.
• Manage relationships with implementation vendors, tracking deliverables and performance.
• Provide analytical support using tools like Excel, Python, and SQL to turn data into actionable business insights.
• Design, test, and refine customer surveys based on client objectives and CX strategy.
• Develop clear, executive-ready reports and dashboards using data from multiple sources.
• Troubleshoot technical and operational challenges, manage vendor relationships, and optimize CX reporting platforms.
• Communicate project updates, insights, and recommendations clearly to internal managers and client teams.

Requirements:

• Bachelor’s degree in Business, Social Sciences, Statistics, Computer Science, or a related field.
• 3-5 years of experience in customer experience, market research, business analysis, or consulting.
• Strong proficiency with Excel, Python, SQL, and data visualization tools (e.g., Tableau, Power BI).
• Experience working with CX platforms such as Medallia or Qualtrics is a significant advantage.
• Familiarity with statistical tools (e.g., Stata, SPSS, R) and basic programming knowledge (e.g., XML, VBA) is a plus.
• Fast learner with a demonstrated ability to adopt new tools and methodologies quickly.
• Excellent attention to detail, with strong written and verbal communication skills.
• Experience in survey design, sampling strategies, and analyzing survey data is a plus.
• Strong time management skills; able to balance multiple projects simultaneously.
• Collaborative, self-motivated, and comfortable working both independently and within a team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting and Research

• Industries

  Business Consulting and Services

Referrals increase your chances of interviewing at OGC Global by 2x

Sign in to set job alerts for “Analytics Consultant” roles.

Marketing Analytics Manager, Forecasting & Reporting

United States $110,000.00-$120,000.00 4 days ago

North Carolina, United States $68,033.34-$88,443.35 5 months ago

North Carolina, United States $99,963.31-$129,952.29 2 weeks ago

Senior Manager, Business Analytics - Marketing & Media (Remote)

Durham, NC $110,000.00-$150,000.00 21 hours ago

North Carolina, United States $26.50-$47.59 2 hours ago

Raleigh, NC $93,000.00-$105,000.00 1 hour ago

Senior Manager, Business Analytics - Marketing & Media

Senior Staff Engineering Manager of Financial Data and Analytics

Charlotte, NC $150,000.00-$300,000.00 14 hours ago

Raleigh, NC $110,000.00-$160,000.00 1 day ago

North Carolina, United States $110,000.00-$160,000.00 1 day ago

Senior Staff Engineering Manager of Financial Data and Analytics

Raleigh, NC $150,000.00-$300,000.00 14 hours ago

Sr. Manager - Analytics Engineering Mgmt

North Carolina, United States $162,560.00-$243,840.00 4 days ago

IFS ERP Manufacturing Business Analyst - REMOTE

North Carolina, United States $69,700.00-$110,600.00 1 week ago

Procurement Analytics and Reporting Manager

Senior Manager, Data Analytics and Insights (Regulatory Affairs) - MedTech

Charlotte, NC $120,000.00-$207,000.00 18 minutes ago

Enterprise Data Defect Reporting Consultant (Remote)

North Carolina, United States $120,000.00-$150,000.00 1 week ago

Enterprise Data Defect Reporting Consultant (Remote)

North Carolina, United States $120,000.00-$150,000.00 1 week ago

North Carolina, United States $120,000.00-$180,000.00 1 hour ago

Business Analyst – Facilities Operations Strategy & Risk Support

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.