CX Analyst

Team Vertex Cosmos; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Team Vertex Cosmos is seeking a passionate CX Analyst to enhance customer experiences through data-driven insights. The ideal candidate is customer-centric and possesses strong analytical skills, with a proven ability to transform complex data into compelling narratives. This full-time role offers the chance to contribute significantly to the customer experience landscape.

Qualifications

• Minimum 2 years of experience in data analysis.
• Experience in customer experience or marketing is preferable.

Responsibilities

• Enhance customer experiences through actionable insights.
• Communicate findings to both technical and non-technical stakeholders.
• Collaborate with colleagues across departments.

Skills

Customer Advocacy

Analytical Skills

Data Storytelling

Collaboration

Results Orientation

Education

Bachelor's or Master’s Degree in a relevant field

Tools

Qualtrics

Medallia

Call miner

Job description

Job Title: CX Analyst

Location: WFH
Job Type: Full Time

Job Summary:

We are looking for a passionate and results-driven Data Analyst to join our team and help enhance customer experiences through actionable insights. The ideal candidate is customer-centric, analytically strong, and adept at transforming data into compelling stories that drive business decisions.

Who You Are:

• Customer-Centric: You are committed to understanding and advocating for the customer, consistently exploring ways to improve their experience.
  
• Analytical Powerhouse: You possess robust analytical and problem-solving skills, with the ability to derive insights from complex datasets.
  
• Data Storyteller: You can communicate data-driven findings to both technical and non-technical stakeholders, presenting complex data in a clear and engaging way.
  
• Collaborative Spirit: You work well in a team setting, collaborating with colleagues across various departments to achieve common goals.
  
• Results-Driven: You are focused on delivering measurable outcomes and making a real difference in the customer experience.

• Tools Required: Qualtrics, Medallia, Call miner
  

Professional Qualifications/Competencies:

• Bachelors or Master’s Degree or equivalent in a relevant field.
  
• Minimum of 2 years of experience in a data analysis role, preferably in a customer experience or marketing context.