CWS Performance Coach / 61014762

Doc PersonalBeratung GmbH; Mary (SC); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Health, Dental, Vision

Long Term Disability

Life Insurance

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan

Deferred Compensation Programs

Job summary

South Carolina Department of Social Services seeks a CWS Performance Coach to support front-line case managers and leadership in improving child welfare practice. The role focuses on mentoring, quality assurance, and data-driven process enhancements.

The position emphasizes coaching across multiple service areas, ensuring policy alignment, and facilitating staff onboarding while prioritizing personal well-being and data security.

Qualifications

• Bachelor's Degree and four (4) years of experience in any combination of social work, management, business administration, administrative services or public administration.
• Master's Degree and two (2) years of experience in any combination of social work, management, business administration, administrative services or public administration.

Responsibilities

• Coaches, mentors and trains front-line staff, supervisors and county leadership in practice improvements and continuous quality improvement.
• Analyzes regional and statewide Child Welfare data to identify strengths and barriers for practice improvement.
• Maintains knowledge of DSS policies and updates and ensures timely implementation by staff.
• Provides onboarding support and training facilitation for new staff.
• Protects sensitive information and safeguards agency systems and data.
• Performs other duties as assigned.

Education

Bachelor's Degree

Master's Degree

Job description

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties:

• The CWS Performance Coach provides support, training and mentoring to front-line case managers, supervisors and county leadership in practice improvements and continuous quality improvement efforts. Maintains understanding and knowledge of DSS Policy, Agency Mission and Guiding Principles and Standards Practice Model.
• Provides high quality assistance to Child Welfare Staff via coaching, mentoring and modeling for the purpose of improving practice that upholds child safety, promotes permanency and increases well-being outcomes. Supports staff in understanding and applying agency policy and GPS practice standards while strengthening day-to-day field practice to uphold child safety, promote permanency, and improve holistic well-being outcomes.
• Facilitates individual and institutional learning of newly certified case managers and supervisors through mentorship and coaching for the purpose of increase retention and practice improvement.
• Promotes quality practice by coaching, mentoring, and training supervisors and frontline staff in all service areas; conducts case reviews to identify practice patterns and monitor continuous quality improvement; and maintains a level of practice consistency throughout the state.
• Analyzes and interprets regional and statewide Child Welfare data for the purpose of identifying strengths, practice themes and barriers to achieve practice improvement. Facilitates data discussions to identify and gathers information and feedback necessary to improve performance.
• Researches and analyzes best practice improvement innovations to strengthen case management practice, knowledge, skills and competencies for Child Welfare Services.
• Maintains working knowledge of DSS policies and updates. Oversees timely implementation and effective execution of all agency policies by coaching and training staff in polcy applications, discussing policy changes and updates.
• Pairs with Staff Development and Training in the on-boarding support for new hired staff to support and team in the learning process. Provides training facilitation when needed to enhance practice improvement in Child Welfare Services.
• Maintains an active routine of self-care and pursues support when necessary to minimize the threat of secondary trauma to physical and mental health.
• Ensures that Personal Identifying Information (PII) is properly used, accessed, gathered, shared and disposed. Protects the agency networks and applications by safeguarding systems, equipment and data.
• Performs other related duties as assigned.

A Bachelor's Degree and four (4) years of experience in any combination of social work, management, business administration, administrative services or public administration.

A Master's Degree and two (2) years of experience in any combination of social work, management, business administration, administrative services or public administration.

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Office of Strategic Planning & Innovation / Horry County