CWR-Lead, Customer Service Rep

TalentBridge; Tucker (GA); On-site; USD 40,000 - 48,000; Full time

Job summary

A leading company seeks a Lead Bilingual Customer Service Representative in Tucker, GA, to manage delivery operations and customer communications. The role requires proficiency in English and Spanish, alongside strong experience in dispatch and logistics. Candidates will be responsible for maintaining service quality during deliveries and leading the CSR team.

Qualifications

• Fluent in English and Spanish (spoken and written)
• 3+ years of experience in dispatch, logistics, or field operations
• Professional and dependable with excellent problem-solving skills

Responsibilities

• Oversee 30–40 daily delivery routes and maintain real-time contact with drivers
• Dispatch and reroute based on live delivery updates and assist drivers during deliveries
• Lead CSR staff during shift; track issues and escalate to leadership

Skills

Phone communication skills

Problem-solving

Calm under pressure

Tools

Descartes Route Planner

CLX

Job description

Title: Lead Bilingual Customer Service Representative (CSR) – Dispatch & Field Operations
Location: Tucker, GA 30084
Start Date: 06/23/2025
Job Type: 04+ Months (High Possibility of extension or perm)
Pay Rate: $21/hr on w2
First Shift: 6:00 AM – 2:30 PM
Second Shift: 12:00 PM – 8:30 PM
Days: Monday to Saturday (Must be available Friday & Saturday ; Sunday off guaranteed )
Flexibility to rotate shifts as needed

Responsibilities:
Oversee 30–40 daily delivery routes and maintain real-time contact with drivers
Dispatch and reroute based on live delivery updates and issues
Assist drivers with customer communication during in-home deliveries
De-escalate customer complaints and maintain service quality
Manage end-of-day check-in for drivers, including trash handling and compliance
Lead CSR staff during shift; track issues and escalate to leadership

Requirements:
Fluent in English and Spanish (spoken and written)
3+ years of experience in dispatch, logistics, or field operations
Strong phone communication skills; calm and confident under pressure
Comfortable working in a warehouse-based and field support environment
Professional and dependable, with excellent problem-solving skills

Preferred Experience:
Hands-on background in installation, assembly, or trade work
Previous leadership roles in dispatch, warehouse, or delivery settings
Experience using systems like Descartes Route Planner or CLX

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