CVS Accountable Care Community Health Worker Field

CVS Health; Village of Old Field (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team dedicated to transforming health care delivery in the community. This full-time remote role involves significant travel and focuses on bridging the gap between beneficiaries and healthcare providers. You will coordinate outreach efforts, manage health records, and educate community members on available resources. Ideal candidates will have strong problem-solving skills and a passion for community health. Enjoy a supportive environment that values your contributions and offers comprehensive benefits, including medical, dental, and vision plans, retirement savings options, and generous paid time off. If you're ready to make a difference, this opportunity is for you!

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Time Off

Short-term Disability

Long-term Disability

CVS Store Discount

Education Assistance

Qualifications

• 5+ years of experience in community health or similar roles.
• Experience with clinical or behavioral health needs preferred.

Responsibilities

• Coordinate community outreach and education for health services.
• Build relationships with members and providers to improve health outcomes.

Skills

Problem Solving

Decision Making

Interpersonal Skills

Communication Skills

Cultural Competency

Education

High School Diploma or G.E.D.

CHW/Promotora Certification

Tools

Excel

Electronic Health Records

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

A Brief Overview
Coordinates health care system outreach and education for the community. Administers programs to develop community relationships with healthcare providers. Drives health service awareness to assist members in maintaining optimal health outcomes.

What you will do

• Executes both routine and non-routine business support tasks for the Community Health area under limited supervision, referring deviations from standard practices to managers.
• Follows area protocols, standards, and policies to provide effective and timely support.
• Builds and maintains effective working relationships with members, providers, case managers, and agency representatives, and assists with care plan implementation.
• Manages initiatives to reduce culture and socio-economic barriers between members and providers and identifies gaps and opportunities to strengthen systems of care with the community.
• Maintains member health records, compiles reports, develops educational materials, and completes program documentation.
• Takes direction to execute techniques, processes, and responsibilities.

For this role you will need Minimum Requirements

• Working knowledge of problem solving and decision making skills
• 5+ years work experience

Position Summary

This is a full-time remote role requiring 50-75% travel on Long Island, New York. May require visiting beneficiaries in their home, SNF, hospital or physician’s office. Role may also include making outreach to beneficiaries and scheduling appointments from the physician’s office.

Working schedule is Monday-Friday; will work between 8:00am-5:00pm EST (Flex Start 9:00AM-6:00PM EST).

CVS Accountable Care Community Health Care Workers (CHW) serve the community as a bridge between the beneficiary (community) and the healthcare system (providers) through outreach and education. By providing these services, CHW’s help CVS Accountable Care beneficiaries attain and maintain better health outcomes, remove barriers to care, link with community resources, improve relationships with healthcare providers and help both parties to become more acculturated with each other. This position will work under the direction of a designated professional.

Fundamental Components & Physical Requirements include but are not limited to:

• Requires flexibility to work in situations in which the working conditions are unknown, such as environments and situations of beneficiary’s homes and communities vary.
• Ability to communicate medical information to health care professionals and care coordinators over the telephone.
• Knowledge of formal and informal community agencies and resources, or the knowledge of how to research.
• Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting beneficiary’s health and treatment plan through various communication channels.
• Occasional weekend hours may be required.
• Requires the ability to travel to multiple facilities, offices, and home locations.
• Able to influence medical care providers as needed to adjust interventions based on beneficiary’s cultural, ethnic, or religious preferences.
• Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgement.
• Exceptional organizational and interpersonal skills, with attention to detail required.
• Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.
• Conduct home visits with CVS Accountable Care beneficiaries with chronic conditions to reinforce following the care plan, adjusting tasks to fit with the beneficiary’s culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations and emergency department visits.
• Build and maintain positive working relationships with the CVS Accountable Care beneficiaries, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds. Work to reduce cultural and socio-economic barriers between clients and institutions.

Assist beneficiaries to identify socio-economic issues that affect their overall health and develop health/social management plans and goals.

Required Qualifications

1+ year of experience working with patients/community members with clinical or behavioral health needs.
1+ year of experience outreaching to community and helping to locate resources.
Willingness to travel 50-75% and work independently. Must reside on Long Island, New York.

Preferred Qualifications

• Bilingual in Spanish and English preferred
• Licensed Practical Nurse (LPN) preferred
• 1-2 years experience providing clinical services; experience in community/outpatient setting preferred.
• Community Health Worker Certification or equivalent training and experience preferred.
• 3-5 years relevant experience. Experience in serving the Medicaid or Medicare Populations in urban or rural environments with familiarity of local formal and informal resource networks preferred.
• Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.
• Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc.
• Experience using a computer including the use of Excel and Electronic Health Records.

Education

• Minimum High school diploma or G.E.D. preferred LPN
• Completed and approved CHW/Promotora certification program preferred but will train after hire.

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

We anticipate the application window for this opening will close on: 05/01/2024.

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [e-mail]. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.