Cutting Tools Customer Experience Specialist

SurfacePrep Group; Englewood (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Company Paid Life Insurance

Company Paid Short-Term Disability

Company Paid Long-Term Disability

Employee Assistance Program

Job summary

SurfacePrep is seeking a detail-oriented Customer Service Representative - Cutting Tools to join our team in an office setting. You will be the frontline contact for customers, handling inquiries, processing orders, and supporting the sales team with accurate information and timely follow-ups.

Ideal candidates have knowledge of cutting tools, strong communication, and experience in industrial or manufacturing environments.

Qualifications

• High school diploma or equivalent required;Associate or bachelor’s degree preferred.
• Knowledge of cutting tools, machining, and industrial tooling is strongly preferred.
• Experience in customer service in a distribution or industrial setting is ideal.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and internal systems.
• Process orders, quotes, and returns accurately and efficiently.
• Provide product information and support related to cutting tools and services.
• Coordinate with sales, warehouse, and accounting to ensure timely fulfillment.
• Maintain and update customer records in the CRM system.
• Troubleshoot and resolve issues with professionalism and urgency.
• Support the sales team with orders and follow-ups.
• Uphold standards for service quality and responsiveness.
• Multitask effectively while maintaining accuracy and a high level of service.

Skills

Strong communication

Interpersonal skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

CRM systems

Job description

SurfacePrep is seeking a detail-oriented Customer Service Representative - Cutting Tools to join our team in an office setting. You will be the frontline contact for customers, handling inquiries, processing orders, and supporting the sales team with accurate information and timely follow-ups.

Ideal candidates have knowledge of cutting tools, strong communication, and experience in industrial or manufacturing environments.