Customs Manager

Cole International; Port Huron (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Join a leading customs brokerage and freight forwarding company as a Branch Manager. In this role, you will oversee daily operations, lead a talented team, and drive revenue growth while ensuring compliance with customs regulations. This position offers leadership opportunities, a competitive salary, and a supportive work environment focused on continuous learning and development.

Benefits

Competitive salary

Comprehensive benefits package

Leadership opportunities

Continuous learning and professional development

Flexible working conditions

Qualifications

• 5-10 years of customs brokerage experience.
• Valid Customs Brokerage License.

Responsibilities

• Organize and lead all branch operations, ensuring compliance.
• Manage and develop branch staff through hiring and training.
• Provide exceptional customer service and support business development.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Time Management

Education

High School Diploma

Tools

Microsoft Office

Job description

Cole International has been a leader in customs brokerage and freight forwarding since 1958. Our mission is to simplify global trade, delivering exceptional service to our clients across Canada and the U.S. With decades of experience, our team excels in navigating the complexities of international logistics, ensuring smooth operations for businesses worldwide.

Why You'll Love This Role

As a Branch Manager, you’ll take ownership of the day-to-day operations and long-term success of your branch. You’ll lead a talented team, drive revenue growth, and ensure compliance with customs regulations. This is an exciting opportunity to make a lasting impact, develop your leadership skills, and be part of a dynamic, customer-focused organization.

What We Offer

• Leadership opportunities with a growing, global company
• Competitive salary and comprehensive benefits package
• A collaborative and supportive work environment
• Continuous learning and professional development
• Flexible working conditions, with occasional travel and overtime options
  
  
  

What You'll Do

• Organize and lead all branch operations, ensuring compliance with company policies and customs regulations
• Manage and develop branch staff through hiring, training, and performance management
• Monitor branch performance, take corrective action as necessary, and drive towards revenue goals
• Oversee customs entries, duty payments, and ensure the timely clearance of inbound cargo
• Provide exceptional customer service by responding to client calls and emails and addressing concerns
• Audit entries to ensure accuracy and compliance with customs requirements
• Support business development efforts and participate in client visits as needed
• Keep the team informed of regulatory changes and ensure appropriate training is provided
• Conduct regular staff meetings to maintain communication and alignment within the branch
• Provide after-hours assistance to staff and clients as required
  
  
  

What You'll Bring

• A valid Customs Brokerage License
• A high school diploma or equivalent
• 5-10 years of customs brokerage experience
• Strong leadership skills with the ability to mentor and develop staff
• Excellent customer service and communication skills, both verbal and written
• Strong organizational and time management abilities, with a focus on meeting deadlines
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other relevant software
• The ability to thrive in a high-pressure environment and manage multiple priorities
  
  
  

Join Our Team

Lead a branch and contribute to the continued success of Cole International. Apply today and include the hashtag #ColeCareers in your submission to show you’re ready to step into a leadership role!