Customs Entry Writer I

Yusen Logistics; Elk Grove Township (IL); On-site; USD 36,153 - 54,129; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Standard 10 days PTO

Eligible for bonus plan

7 paid holidays

Overtime pay

Flexible spending accounts

Job summary

Yusen Logistics in the United States seeks an Entry Writer I to support accurate and timely submission of customs entries for inbound cargo clearance with U.S. Customs.

The role focuses on acting as a customer advocate and delivering strong customer-service skills to facilitate freight delivery to customers. The position may offer opportunities for advancement from administrative roles as you learn the entry process and SOPs.

Qualifications

• Customer service skills are required to advocate for customers and communicate effectively.
• Strong attention to detail is needed to correctly input and transmit CBP release data.
• Experience in import operations or office environments is a plus.

Responsibilities

• Receive and review documentation to input and transmit data for CBP release of shipments.
• Follow SOPs for each customer on the correct method and data required for preparing an entry.
• Use product files to identify HTS details on the commercial invoice.
• Work with team members or supervisor on entry tasks for cargo release and handle exceptions.
• Organize work to track status of files through CBP entry stages.
• Confirm release details to customers via established communication protocols.
• Meet KPI’s for import operations.
• Track and trace shipments and coordinate with steamer lines, freight forwarders, and CFS.
• Arrange with trucking companies for pick-up and delivery of freight.
• Coordinate with supervisors on delivery exceptions and special instructions.
• Handle accounting like invoicing and payment requisitions.
• Complete other duties as assigned.

Skills

Customer service

Attention to detail

Education

High school diploma or GED

Job description

Position Summary

The Entry Writer I position works within the CHB team overseeing accurate and timely submission of customs entries for clearance of inbound cargo through U.S. Customs and facilitating the delivery of freight to customers. The entry writer serves as a customer advocate and must possess good customer‑service skills. Incumbents may be promoted from administrative operations positions to learn the role.

Pay Range

$36,153 - $54,129

Responsibilities

• Receive and review documentation to input and transmit data for CBP release of shipments.
• Follow SOPs for each customer on the correct method and data required for preparing an entry.
• Use product files to identify HTS details on the commercial invoice.
• Work with other team members or supervisor on entry tasks for the release of cargo and handle exceptions to established clearance requirements.
• Organize work to identify the status of every file through every phase of the CBP entry process.
• Confirm to customers the release details through pre‑established communication protocols.
• Meet KPI’s (Key Performance Indicators) for import operations.
• Track and trace shipments and coordinate with steamer lines, freight forwarders, and CFS on the availability of imported shipments.
• Arrange with trucking companies the pick‑up and delivery of freight.
• Coordinate with supervisors’ delivery exceptions and special delivery instructions.
• Handle accounting processes such as issuance of invoices to customers or overseas offices and processing of payment requisitions.
• Complete all other duties as assigned by supervisor or manager.

Qualifications

• High school diploma or GED required.
• 0‑2 years of experience and/or training in an import operation.
• Working in an office environment is a plus.

Essential Job Functions

• Primarily working in an office environment, spending extended periods seated at a desk and regularly using computer equipment.
• Occasionally lift and carry office supplies, files, or equipment weighing up to 20 pounds.
• Ability to interact professionally and effectively with internal and external customers in person, over the phone, and via email.
• Good organizational and time‑management skills.
• Good problem‑solving skills.
• Able to handle multiple tasks simultaneously while paying attention to detail.
• Ability to utilize Microsoft Office Suite programs and other programs to produce status reports and other documents.

Benefits

• Medical, dental, and vision coverage beginning the first of the month following the start date.
• 401(k) with company match.
• Standard 10 days PTO.
• Eligible for bonus plan.
• 7 paid holidays.
• Eligible for overtime pay if applicable.
• Flexible spending accounts, life and accidental death & dismemberment insurance, short‑ and long‑term disability, tuition assistance program, commuter benefits, vacation, and more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

Legal and Equal Opportunity Statement

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about a conviction directly related to the job, you will be given the chance to explain the circumstances, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.