Customs Entry Processing Team Lead

DHL Air (UK) Ltd; Laredo (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding in Laredo, TX is seeking a Customs Entry Processing Team Lead to own and manage daily customs operations for assigned customer accounts.

You will direct a team of Customs Specialists, ensure timely clearance, uphold compliance standards, drive efficiency, and collaborate with Customer Service and Global Service Centers.

Qualifications

• Extensive knowledge of customs requirements and processing of customs activities.
• Long-term experience in the customs segment with a proven track record.
• Fit for people management and team leadership responsibilities.
• Brokerage license (if applicable) and solid decision-making abilities.
• Strong written, verbal and organizational skills with high attention to detail.

Responsibilities

• Directs and coordinates a team of Customs Specialists in daily operations.
• Ensures all customs entries are completed timely and efficiently.
• Supports KPI achievements through performance reviews and development.
• Manages team productivity and initiates efficiency improvements.
• Ensures compliance with processing standards and escalation handling.
• Oversees account management and delivers against agreed scope.
• Collaborates with Customer Service, Product, and Global Service Centers as needed.

Skills

Customs knowledge

Team leadership

Decision making

Written communication

Verbal communication

Attention to detail

Brokerage license (if applicable)

Job description

Job Title: Customs Entry Processing Team Lead

Job Location: Laredo, TX

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for a CUSTOMS ENTRY PROCESSING TEAM LEAD to own and manage customer accounts’ daily operations. This position will be based at our Laredo, TX location.

Overall Role Purpose

• Leads a team of Customs Operations Specialists performing the customs entries
• Drives and monitors performance of the Customs Operations Specialists
• Ensures Customs clearance is completed in a timely and efficient manner
• Ensures adherence to internal compliance standards and guidelines
• Steers and monitors best-shored process elements
• Interacts with Customer Service, Product, and Global Service Centers, if required

Key activities

• Directs and coordinates a team of Customs Specialists in daily Operations activities
• Ensures all Customs entries are completed in a timely and efficient manner
• Supports in KPI achievements by conducting performance reviews and evaluating Customs Specialist team members
• Manages team productivity and develops initiatives for efficiency improvements
• Ensures operational adherence to defined processing standards
• Oversees operational account management and ensures delivery against agreed scope
• Handles escalations (e.g. dispute with internal/ external customers)
• Manages operational adherence to compliance standards
• Identifies training needs and opportunities to develop a highly skilled customs ops team
• Steers and monitors best-shored process elements
• Interacts with Customer Service, Product, and Global Service Centers, if required

Skills / Qualifications

• Extensive knowledge of customs requirements and operational processing of customs activities
• Long-term experience and proven track record in the customs segment
• Fit for people management role
• Brokerage license (if applicable)
• Proficient decision making skills
• High degree of written, verbal and organizational skills
• Diligent attention to details

Pay Range

$20.62 - $27.50/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.