Customs Compliance Manager (M/F/D)*

TGW Logistics; Grand Rapids (MI); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with company match

Tuition reimbursement

PTO package offerings

Fitness reimbursement

Job summary

TGW Logistics seeks a seasoned Customs Compliance Manager to lead the U.S. import program in Grand Rapids, MI. You will serve as the internal expert on importer-of-record obligations and oversee HTSUS classification, valuation, and recordkeeping to ensure compliance.

You’ll manage brokers and service providers, coordinate with cross-functional teams, develop and enforce policy controls, and train staff. The role requires at least 10 years’ experience and a valid U.S. Customs Broker License.

Qualifications

• Proven expertise in HTSUS classification, GRI, and valuation.
• Experience with U.S. customs recordkeeping requirements and ACE.
• Strong ability to manage brokers and third-party providers.

Responsibilities

• Develops and administers a risk-based U.S. customs compliance program.
• Serves as internal subject matter expert on importer-of-record obligations.
• Leads tariff classification activities under HTSUS and handles valuation analyses.
• Maintains records for classification, valuation, origin, and entry data.
• Manages brokers, freight forwarders, sureties, and software providers.
• Provides training and oversees corrective actions.

Skills

HTSUS classification

General Rules of Interpretation

customs valuation

recordkeeping

ACE (Automation of Customs Entry)

broker management

problem solving

communication skills

leadership

Education

Bachelor's degree or equivalent

Active U.S. Customs Broker License

Tools

ACE

broker management software

Job description

The Customs Compliance Manager leads the development, implementation, and ongoing administration of the Company’s U.S. customs compliance and import program. This role serves as the principal internal resource for U.S. customs matters and helps ensure that TGW meets its responsibilities as a U.S. importer of record.

The Customs Compliance Manager oversees tariff classification, customs valuation, recordkeeping, broker and service-provider management, entry controls, internal audits, regulatory monitoring, training, and corrective actions. The position works cross-functionally with logistics, supply chain, engineering, procurement, finance, tax, accounting, legal, and information technology personnel to support compliant and efficient import operations.

What you’ll be handling

• Develops, implements, and maintains a risk-based U.S. customs compliance program, including written policies, procedures, internal controls, escalation protocols, and periodic testing.
• Serves as the Company’s internal subject matter expert regarding importer-of-record obligations, reasonable care, entry requirements, and other U.S. customs compliance matters.
• Leads and oversees tariff classification activities under the Harmonized Tariff Schedule of the United States (HTSUS), including application of the General Rules of Interpretation, relevant legal notes, explanatory materials, and administrative rulings.
• Oversees customs valuation analyses, including transaction value, related-party transactions, assists, royalties, freight and insurance, post-importation adjustments, and coordination with transfer-pricing processes.
• Establishes and maintains supporting records for classification, valuation, country of origin, marking, admissibility, duty payment, and other entry data.
• Administers customs recordkeeping and document-retention controls to ensure that required records are complete, organized, retrievable, and maintained for the applicable retention period.
• Manages and monitors customs brokers, freight forwarders, sureties, software providers, and other third-party service providers, including broker instructions, powers of attorney, performance reviews, and entry-data quality.

What you’ll need

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• At least ten (10) years of experience as a licensed customs broker or in an equivalent role with responsibility for overseeing U.S. customs compliance and import programs; an active U.S. Customs Broker License is required.
• Demonstrated proficiency in HTSUS classification, the General Rules of Interpretation, customs valuation, and customs recordkeeping requirements.
• Strong working knowledge of U.S. customs entry processes, importer-of-record responsibilities, ACE, and the management of customs brokers or other customs service providers.
• Experience developing, implementing, or administering written customs compliance policies, procedures, and internal controls.
• Ability to analyze complex customs issues, exercise sound judgment, communicate practical recommendations, and manage matters through completion.

What you'll receive

• TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.

TGW is an equal opportunity employer.

TGW is an employer that promotes equal opportunities.