Customs Brokerage Specialist, ACT Destination Operations

Amazon; Tennessee; Hybrid; USD 24,000 - 42,000; Full time

Job summary

Amazon is seeking a Customs Brokerage Specialist for ACT Destination Operations in Tennessee with hourly pay and remote location. The role focuses on submitting import documentation, data entry for filings, and ensuring compliance while meeting KPI targets.

Candidates should have experience in international logistics, U.S. customs rules, and proficient Excel usage. The position is full-time, offering overtime as needed and a pathway to a dynamic logistics team.

Qualifications

• Experience in international logistics and cross-border transportation.
• Knowledge of U.S. Customs rules and regulations.
• Ability to perform accurate data entry and analysis.
• Working with Excel for basic data tasks.

Responsibilities

• Verify completeness and accuracy of onboarding documentation.
• Prepare and submit import documentation to regulatory agencies.
• Enter data for entry filing, tariff classifications, and inspection records.
• Monitor clearance status and escalate issues with freight forwarders.
• Generate and track delivery forms ensuring compliance.
• Meet daily/weekly KPI targets for entry submissions.

Skills

International logistics

Customs rules & regulations

Data entry

Excel basics

Problem solving

Education

High school diploma

Bachelor's degree in logistics/transportation/supply chain/business

Licensed customs broker

Tools

Excel

Job description

Customs Brokerage Specialist, ACT Destination Operations

Job ID: 10601949 | Amazon.com Services LLC

At Amazon, we're committed to being Earth's most customer-centric company. The Amazon Customs & Trade (ACT) team plays a critical role in that mission — delivering end-to-end customs brokerage services that keep global supply chains moving efficiently and compliantly.

Key job responsibilities

• Verify completeness and accuracy of customer onboarding documentation and commercial records
• Prepare and submit import documentation to regulatory agencies to ensure timely release and delivery
• Perform accurate data entry for entry filing, tariff classifications, and inspection records
• Monitor shipment clearance status and manage issue escalation with freight forwarders and logistics partners
• Generate and track delivery forms, ensuring all compliance requirements are met
• Meet daily and weekly KPI targets for entry submission accuracy and timeliness
• Serve as second-tier support for Customer Service escalations related to cross-border shipments
• Collaborate with origin and destination logistics teams to resolve shipment issues end-to-end

About the team

The Amazon Customs & Trade (ACT) team is a fast-paced, high-impact group of logistics and compliance professionals dedicated to making international trade seamless for Amazon’s customers and partners. We operate at the intersection of global supply chain, regulatory compliance, and customer experience — and we hold ourselves to the same high bar we set for our customers. We value precision, ownership, and continuous improvement, and we’re looking for teammates who do too.

Basic Qualifications

• Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
• Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
• Work 40 hours/week, and overtime as required
• Experience performing accurate data entry and analysis
• 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments

Preferred Qualifications

• High school or equivalent diploma
• Bachelor's degree in logistics, transporation, supply chain, or business
• Licensed customs broker

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, TN, Virtual Location - Tennessee - 17.45 - 30.52 USD hourly