Customs Brokerage Specialist

Amazon; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in logistics is seeking a Customs Brokerage Specialist in the United States. The role involves managing customs clearance operations, ensuring compliance, and communicating with various stakeholders. Candidates should have experience in customs processes and a strong detail orientation, making this position ideal for those passionate about customer service in logistics.

Qualifications

• 1+ year of experience in logistics, transportation, or customs operations required.
• Basic Excel skills needed for data handling.
• Licensed customs broker preferred.

Responsibilities

• Manage daily operations for customs clearance on various shipment modes.
• Prepare import documentation for timely release.
• Coordinate with logistics teams to resolve shipment issues.

Skills

Logistics

Supply Chain

Data Entry

Customer Service

Detail Orientation

Education

High school diploma or equivalent

Bachelor's degree in logistics, transportation, supply chain, or business preferred

Tools

Excel

Job description

At Amazon, we're working to be the most Customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Global Logistics (AGL) Cross Border team is responsible for providing Customers a one-stop shop for international transportation services, offering end-to-end supply chain solutions.

Job Overview

We are seeking a Customer-centric individual to manage daily operational tasks and handle Customer queries. The Customs Brokerage Specialist owns daily operations for customs clearance on ocean, air, rail, and truck cross-border shipments. Responsibilities include communicating with freight forwarders, sellers, and vendors for shipment and document preparation, monitoring shipment clearance status, and escalating issues as needed. The role also involves data entry for entry filing, classifications, inspections, delivery-form generation, tracking, and ensuring compliance.

Key Responsibilities

1. Verify completeness of information during Customer onboarding
2. Prepare import documentation to ensure timely release and delivery
3. Verify accuracy of commercial documentation and charges
4. Submit documentation to regulatory agencies
5. Meet KPI targets for entry submission and accuracy
6. Collaborate with service providers to resolve shipment issues
7. Coordinate with origin and destination logistics teams
8. Provide second-tier support for Customer Service queries

Qualifications

• At least 1 year of experience in logistics, transportation, supply chain, import/export operations, or data entry
• Basic knowledge of Excel (navigation, formulas, lookup functions)
• Ability to work 40 hours/week with overtime as needed
• High school diploma or equivalent; Bachelor's degree in logistics, transportation, supply chain, or business preferred
• Licensed customs broker
• Experience with international logistics, cross-border transportation, or U.S. Customs regulations
• Experience in customs clearance processes

Amazon is an equal opportunity employer and values diversity. For workplace accommodations during the application and hiring process, please visit this link.