Customs Brokerage Specialist

Socket.dev

Nashville (TN)

Hybrid

USD 33,000 - 52,000

Full time

11 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Customs Brokerage Operations team in Nashville, TN is seeking a Customs Compliance Specialist to oversee shipment holds, collaborate with logistics teams, and provide first-level customer support. You will audit regulatory submissions and stay updated on regulatory changes to ensure compliant operations.

The role requires a Bachelor’s degree or equivalent and experience in trade compliance or the supply chain industry.

Qualifications

Bachelor's degree or equivalent.
Experience in Trade Compliance and/or Supply Chain industry.
Experience as customs broker/agent or in a related role is a plus.

Responsibilities

Oversee shipment holds and examination resolution.
Collaborate with service providers to solve shipment issues and with origin/destination logistics teams.
Provide 1st Tier support for Customer Service queries and maintain compliance data submissions.
Develop and maintain SOPs for regulatory changes and ensure OTP and high compliance scores.

Skills

Trade compliance

Regulatory knowledge

Supply chain experience

Education

Bachelor's degree or equivalent

Job description

Application deadline: Sep 8, 2026

Key job responsibilities

Oversee dynamic shipment holds and examination resolution
Collaborate with other service providers to solve shipment issues
Collaborate with origin and destination logistics teams
1st Tier support for Customer Service queries
Standalone product classification coordination
General Global compliance support
Auditing compliance related data submissions for completeness
Handle general recurring Customs Brokerage operational regulatory requirements
Maintain proper relationships and follow through with all appropriate government agencies as needed to address ongoing operational inquiries and requests

Advanced Responsibilities

Expertise on FDA and all qualifier PGAs (TSCA, Lacey, non-glass NHTSA)
Handles 1st level escalations from the team/sales
Advise and educate clients on import restrictions, tariffs, and other customs-related matters in an introductory fashion
Handle exams/inspections/holds and communicate this both internally and externally
Achieve and maintain High Compliance and OTP scores
Specializes in a niche, or complex areas of Customs or verticals e.g., FTAs, ADCVD, ATF, Pesticides, etc.
Build and maintain SOPs for new and changes to regulatory requirements
Ownership of subject matter expertise on requirements and regulatory changes to share with the operations teams in multiple locations, both origin and destination

A day in the life

You will start each day reviewing your entry queue, prioritizing shipments based on clearance timelines. You will work through entry filings, verifying commercial invoices, packing lists, and bills of lading against filing requirements. When questions arise on classification or valuation, you will consult internal reference guides and elevate to your Operations Lead. Throughout the day, you will communicate with logistics and fulfillment partners to resolve documentation gaps, ensuring shipments clear without unnecessary delays.

About the team

Amazon's Customs Brokerage Operations team ensures compliant, efficient clearance of international imports across the U.S. We combine regulatory expertise with technology and process excellence to operate at scale. Our team values collaboration, continuous learning, and a commitment to accuracy—and we invest in developing our people through structured training, mentorship, and growth opportunities within the broader trade compliance organization.

Basic Qualifications

Bachelor's degree or equivalent
Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations

Preferred Qualifications

Experience in Logistics/freight forwarding/Supply Chain industry as a Broker/Customs agent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Base salary and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.