Customs Brokerage Specialist

FedEx Logistics; Gardena, California, Main Street (CA, MO, CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Specialist to ensure the highest quality of service in freight operations. This role involves preparing essential documentation, resolving issues that may delay freight movement, and maintaining strong relationships with clients and service providers. The ideal candidate will excel in problem-solving and communication, ensuring compliance with customs regulations while delivering exceptional service. Join a dynamic team where your contributions will directly impact customer satisfaction and operational efficiency!

Qualifications

• Strong customer service skills with a focus on problem resolution.
• Ability to prepare and analyze documentation for compliance.

Responsibilities

• Provide impeccable customer service and resolve freight issues.
• Prepare documentation for compliance with laws and regulations.
• Maintain relationships with service providers to exceed customer expectations.

Skills

Customer Service

Documentation Preparation

Problem Solving

Data Entry

Communication

Education

High School Diploma

Bachelor's Degree in Business or related field

Job description

To provide customers with the highest quality service by ensuring consistent customer service and resolution, facilitating the timely release and/or inbound or outbound movement of freight/cargo.

Responsibilities:

1. Provide impeccable customer service.
2. Prepare, analyze, and submit documentation to appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations related to customs.
3. Anticipate, identify, and resolve problems that could delay freight release or movement.
4. Maintain relationships with brokers, T&B, and other service providers to exceed customer service requirements.
5. Resolve banking and letter of credit issues.
6. Advise customers on payment terms and obtain payments on delinquent accounts.
7. Complete accounting adjustments and resolve billing issues.
8. Accurately input or correct data in computer files.
9. Perform root cause analysis as directed by the Account Administrator.
10. Coordinate post-entry activities and manage entry verification processes.
11. Access external client systems as necessary.
12. Communicate with business partners via written, phone, or email.
13. Produce operational trend reports and keep partners informed of exceptions.
14. Handle pre-alerts and respond per customer SOP.
15. Maintain general knowledge of FedEx products and services.
16. Interact with customers, staff, and management at all levels.
17. Support account management activities and perform entry reconciliation.
18. Develop strong relationships with front-line personnel of customers.
19. Support customs trade processes and facilitate entry processing, including pre-arrival and post-arrival exception resolution.