Customs Brokerage Specialist

FedEx Corporation; Elk Grove Village (IL); Hybrid; USD 35,000 - 49,000; Full time

Benefits offered by this job

Paid Training Provided

Job summary

FedEx Logistics in Grove Village, IL is hiring for a Hybrid Customer Service/Logistics Associate to support freight movements and client inquiries. The role blends onsite work with work-from-home opportunities, following a Monday–Friday 8 AM to 5 PM schedule.

The initial six weeks are onsite to establish productivity and accuracy standards. During peak periods, overtime and holiday coverage may be required.

Qualifications

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• MS Office, Outlook, and office equipment knowledge required.
• Excellent communication skills, verbal and written; strong organization and problem solving abilities.
• Detail oriented with ability to work independently and handle high-volume, time-sensitive tasks.
• Knowledge of HTS classification and U.S. Customs/federal regulations related to the role.

Responsibilities

• Provide customers with high-quality service and resolve issues for timely freight movement.
• Develop and maintain relationships with customers' front line personnel across divisions.
• Prepare and submit documentation to customs, agents, and clients in compliance with laws and regulations.
• Identify and resolve problems delaying release or movement of freight.
• Maintain relations with brokers and service providers to meet service requirements.
• Resolve billing issues, advise on payment terms, and ensure accurate invoicing.
• Input data accurately and obtain timely payments; assist with post-entry activities as needed.

Skills

Communication

Organizational skills

Interpersonal skills

Problem solving

Education

HS Diploma or GED

Tools

MS Office

Outlook

Job description

This is role is hybrid out of our Grove Village, IL office. It will allow some work from home opportunity and some in the office work dependent on company policy.

Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.

Job will require onsite work for 6 weeks or until productivity and accuracy standards are met. Thereafter, work from home options will become available based upon company needs.

Work Schedule: Monday through Friday 8 AM to 5 PM.

Overview:

• To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo.
• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs and transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems. Advise customers on payment terms. Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• For transportation customer service reps: develop rates and/or provide quotes for the movement of freight.
• Research and negotiate carrier rates.
• Resolve billing issues, coordinate post entry activity on customer's behalf.

Experience:

• HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.
• Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.
• Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.
• Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.Paid Training Provided.

Preferred Qualifications:

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Additional Details:

Pay: 25.37-35.51 USD

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.