Customs Brokerage Manager

Automatic Data Processing, Inc.; Monterey Park (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

LOGISTEED America, Inc. in Monterey Park, CA seeks a Customs Manager to support the Branch Manager with compliance oversight, special projects, onboarding activities, and process improvements.

The role works alongside existing managers and supervisors and has no direct reports. Key duties cover operations, audits, customer escalations, and data analysis, with an emphasis on effective communication and teamwork.

Qualifications

• Demonstrated leadership and management experience.
• Excellent written and verbal communication skills.
• Advanced Excel and data analysis capabilities.
• Fluency in English and strong problem solving ability.

Responsibilities

• Perform branch audits and quality reviews.
• Coordinate process improvement initiatives.
• Support customer escalations and problem resolution.
• Assist with onboarding of new employees.
• Provide additional management bandwidth during peak workloads.

Skills

Leadership

Communication

Operations management

Data analysis

Excel

Power BI

Customer relations

Education

High school diploma or GED

Brokerage License Required

Tools

Excel

Power BI

Microsoft Office

Job description

Salary Range: $85,000.00 To $110,000.00 Annually

Customs Manager

Location: Monterey Park, CA

Salary: $85,000 - $110,000/annually (Depending on experience)

Summary

The Customs Manager reports to the LOGISTEED America, Inc. Branch Manager. This role will primarily serve as the Branch Manager’s primary support resource for branch initiatives including but not limited to: compliance oversight, special projects, onboarding activities, process improvement, and operational problem solving. This position works alongside existing managers and supervisors without direct reports.

Qualities

• Ethical with sound business judgement
• Leadership, management, and interpersonal abilities to oversee the organization
• Possesses a passion to help team members
• Possesses a strong focus on human capital and its impact to the success of the organization
• Visionary
• Strong customer relations
• Detail-oriented
• Reliable, follows through on commitments
• Strong process and planning orientation
• Goal-oriented, task driven
• Enjoys being part of a team as well as leading one
• Balances team’s needs with goals of organization
• Ability to delegate to the right team members and the experience to know when to lead and when to delegate
• Outstanding written, verbal, presentation and organization communication skills

Essential Duties & Functional Responsibilities Required

Required Knowledge Skills & Abilities

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities at any time due to business needs, reasonable accommodation, or other operational requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

OPERATIONS

• Perform assigned duties safely and in compliance with company policies and procedures.
• Meet established productivity, quality, safety, attendance, and punctuality standards.
• Meets attendance & punctuality standards
• Conduct branch audits and quality reviews.
• Coordinate process improvement initiatives
• Provide additional management bandwidth during peak workloads.
• Assist with workload balancing across teams.
• Support customer escalations and problem resolution.
• Serve as a branch resource for complex customs matters
• Additional duties as assigned

COMMUNICATIONS

• Communicate clearly, professionally, and effectively, both verbally and in writing.
• Provide timely and accurate communication regarding shipment status, Customs clearance, and customer inquiries.
• Build and maintain positive working relationships with customers, government agencies, carriers, and internal stakeholders.

SAFETY

• Comply with all company, customer, OSHA, and regulatory safety requirements.
• Perform assigned duties safely and report unsafe conditions immediately.
• Maintain a clean, organized, and safe work environment.
• Support company initiatives that promote workplace safety and operational excellence

FINANCE

• Support large-scale duty recovery initiatives
• Monitor PSC, Protest, Reconciliation, and FTZ activities and projects
• Support account implementations and transitions
• Assist with Power BI reporting and operational analysis.

TRAINING

• Maintain and expand job knowledge through ongoing training and professional development opportunities.
• Remain current on Customs regulations, tariff changes, and industry requirements applicable to assigned responsibilities.
• Complete all assigned training within established timeframes.
• Develop training materials and procedures.
• Assist with onboarding of new employees.
• Conduct operational and compliance training.

COLLABORATION

• Contribute to a positive team environment and support departmental goals and objectives.
• Assist team members and provide operational support as business needs require.
• Maintain flexibility to support changing customer and business requirements.

Non-Essential Functions

• Perform other duties as assigned
• Problem Solving/Analysis
• People Management
• Project Management – able to independently manage special projects over multiple team
• Personal Effectiveness/Credibility
• Multi-tasking
• Able to improve compliance oversight
• Attention to Detail
• Organizational Skills
• Multi-Tasking

• This position has no supervisory responsibilities

Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Previous Work Experience

• Minimum of 7years’ experience in a Customs Brokerage environment
• Leadership experience preferred.

Education and Certifications

• High school diploma or General Education Diploma (GED) required.
• Equivalent work experience may be considered in lieu of formal education.
• Brokerage License Required – 20 continuing education credit renewal up to date.

Experience Requirements and Preferences

• Proven strong business acumen
• Strong Organizational Skills
• Advanced Excel and data analysis skills
• Proficient in Microsoft applications
• Fluency in English – reading, writing, speaking
• Must pass pre-employment drug testing and criminal background check

Additional Eligibility Qualifications

• Ability to read, analyze and interpret complex data

Work Authorization/Security Clearance (if applicable)

• Must be legally authorized to work in the United States.
• Must successfully pass all required background screenings.
• Must meet all applicable U.S. Customs, TSA, and regulatory requirements associated with the position.

Other Duties

• Perform other duties and special projects as assigned by management.
• Support operational, customer service, compliance, and continuous improvement initiatives as business needs require.
• Responsibilities may be added, modified, or reassigned at the discretion of management to meet departmental and organizational objectives.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

One hundred percent of the work time will be spent in an office setting where the environment is climate controlled.

LOGISTEED America, Inc. is an equal opportunity organization. We abide by all applicable equal opportunity laws and regulations. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION - The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Information is obtained as part of an employee’s essential job functions if: (1) access to compensation information is necessary to perform that function or another routinely assigned business task, or (2) the function or duties of the position include protecting and maintaining the privacy of employee personnel records, including compensation information.

Nothing in this statement prevents LOGISTEED America, Inc. from disciplining, terminating, or otherwise taking adverse action against an applicant or employee because they have violated another workplace rule. LOGISTEED America, Inc. fully supports the above pay transparency nondiscrimination statement.

EOE/M/F/D/V

Salary: $85,000 - &110,000/annually (depending on experience)