Customs Brokerage Hub Manager

Kuehne+Nagel; Charlotte (NC); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Compensation and medical/dental benefits

401(k) retirement savings plan

Employee discounts

Tuition reimbursement

Excellent training programs

Job summary

Kuehne+Nagel is seeking a Customs Brokerage Manager in Charlotte, North Carolina. This role focuses on optimizing logistics, ensuring compliance, and leading brokerage teams. You will oversee documentation and regulatory adherence, while also mentoring staff to support increased volume.

The ideal candidate will hold a Bachelor’s degree and have significant experience in customs brokerage. Join us to work in an industry poised for growth, offering a robust benefits package and opportunities for development.

Qualifications

• 5+ years of experience in customs brokerage in the freight forwarding industry.
• At least 2–3 years in a management or supervisory capacity.
• Licensed Customs Broker (LCB) designation preferred.

Responsibilities

• Oversee import and export compliance and manage documentation.
• Lead brokerage teams and provide guidance on tariff classifications.
• Train, mentor, and coach staff to ensure capacity and performance.

Skills

Customs brokerage

Leadership ability

Analytical thinking

ERP systems (e.g., SAP, Oracle, CargoWise)

Education

Bachelor’s degree in International Trade, Business Administration, or related field

Job description

Overview

It’s more than a job

As a Customs Brokerage Manager at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self‑care routine. It’s import and export work, but it’s also so much more than we imagine.

Responsibilities

As the Customs Brokerage Manager, you will be responsible for overseeing import and export compliance, managing all required documentation (including ACE and CARM), and ensuring the timely clearance of cargo in full adherence to regulatory standards. Additionally, you will lead brokerage teams, provide guidance to clients on tariff classifications and related requirements, and manage relationships with customs authorities to support efficient and compliant operations.

• Ensure 100% adherence to all local/international trade regulations, including partner government agency requirements, HTS classification, valuation, and free trade agreements.
• Oversee daily brokerage operations, including entry processing, audit activities, and proactive client communication.
• Implement process improvements to enhance efficiency and accuracy.
• Train, mentor, and coach staff, ensuring adequate capacity to handle increased volume and managing performance metrics across Atlanta and Greenville hubs.
• Act as a technical advisor to clients on customs procedures, resolving delays, and participating in customer business reviews.
• Monitor Importer Security Filings (ISF), duty payments (ACH/PMS), and maintain accurate, compliant documentation.
• Maintain current and comprehensive knowledge of trade compliance requirements, tariff classifications, and all relevant regulatory updates.
• Monitor KPIs, productivity, and cost‑control measures for both hubs and present operational reports to senior leadership.

Qualifications

• A Bachelor’s degree in International Trade, Business Administration, or a related logistics field.
• 5+ years of experience in customs brokerage in the freight forwarding industry, with at least 2–3 years in a management or supervisory capacity.
• Licensed Customs Broker (LCB) designation is strongly preferred.
• Expertise in HTS classification, U.S. Customs regulations, and trade compliance.
• Strong analytical thinking, leadership ability, and proficiency in ERP systems (e.g., SAP, Oracle, CargoWise).
• Ability to travel between Atlanta and Greenville hubs as needed.

Benefits

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401(k) retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, interesting global work environment.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes (e.g., screening applications, interview scheduling). These tools analyze information to support decision‑making, but final decisions are made by human reviewers.

About Us

Logistics shapes everyday life — from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Equal Employment Opportunity

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.