Customs Brokerage Customer Service Agent

Expeditors International; Grapevine (TX); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Pro

Growth opportunities within the公司

Employee Referral Program Bonus

Descripción de la vacante

Expeditors International, a Fortune 500 global logistics company, invites you to join our customs brokerage team as a Customer Service Agent. This full-time role supports clients through accurate data handling and compliant import/export processes in a fast-paced environment.

You will work within a professional, growth‑minded culture that emphasizes training, internal advancement, and strong teamwork across locations.

Formación

• Strong knowledge of customs brokerage processes and regulations.
• Understanding of ocean, road and air documentation processes.
• Pro-active approach with strong organizational and computer skills.
• Good interpersonal skills and ability to communicate clearly.

Responsabilidades

• Ensure smooth and timely customs process flow.
• Enter data accurately into our operating system.
• Track and trace customs files and reporting.
• Ensure accurate and timely client billing.
• Interpret Desk Level Operating Procedure for import/export instructions.
• Transfer declaration information into the customs entry system.
• Assist with verification of declaration data for submission to customs.

Conocimientos

Customs brokerage knowledge

Interpersonal skills

Organizational skills

Proactive attitude

Computer skills

Descripción del empleo

Customs Brokerage Customer Service Agent

Full-time

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer?s instructions and expectations.
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations
  • Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin
  • Understanding of ocean, road and air documentation process
  • Effective interpersonal skills
  • Pro-active approach, strong organizational and computer skills

Reporting Structure

• Customs Brokerage Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

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