Customer Services Representative- Customs

Expeditors; Missouri; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Holiday

Sick time

Health plan

Life insurance

Employee stock purchase plan

Training and development

Growth opportunities

Employee referral bonus

Job summary

Expeditors is a global logistics company seeking a Customs Brokerage professional in Missouri. The role focuses on ensuring smooth customs flow, accurate data entry, and timely reporting while maintaining strong client service.

The ideal candidate understands import/export procedures, documentation, and regulatory compliance, with excellent interpersonal and organizational skills. A team-oriented environment supports growth and internal promotion.

Qualifications

• Knowledge of customs brokerage process and regulations, including classification, valuation and origin.
• Experience with ocean, road and air documentation processes.
• Strong interpersonal, organizational and computer skills.
• Proficiency in Excel and Word.
• Fluent in English.

Responsibilities

• Ensure smooth and timely customs process flow.
• Enter data accurately into our operating system.
• Track and trace customs files and reporting.
• Bill clients accurately and timely.
• Interpret import/export procedures to meet customer expectations.
• Transfer declaration data into the customs entry system.
• Verify and submit customs declarations to authorities.
• Ensure compliance with regulations at all times.

Skills

Customs brokerage

Customs legislation

Documentation process

Interpersonal skills

Organizational skills

Computer skills

MS Excel

MS Word

English fluency

Tools

MS Excel

MS Word

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer?s instructions and expectations.
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations

• Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin
• Understanding of ocean, road and air documentation process
• Effective interpersonal skills
• Pro-active approach, strong organizational and computer skills
• Good computer skills (MS Excel, MS Word)
• Fluent in English

Reporting Structure

• Customs Brokerage Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus