Customs Brokerage Coordinator

FedEx Group; Gardena (CA); Hybrid; USD 32,000 - 44,000; Full time

Job summary

FedEx Logistics is seeking a Documentation Coordinator in California to manage U.S. Customs filings for import shipments. You will classify goods, prepare required documents, and coordinate with brokers, carriers, and internal teams to ensure accuracy and timely release.

The role emphasizes data entry, organization, and strong communication skills in a hybrid work environment. A HS Diploma/GED is required; brokerage experience is preferred but not necessary, and paid training is provided.

Qualifications

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience preferred.
• Data entry and keyboard skills required.
• Strong communication and organizational abilities.
• Ability to work with multiple systems and reference materials.
• Excellent written and spoken communication.

Responsibilities

• Coordinate documentation required by US Customs and government agencies for entry of goods.
• Provide impeccable customer service and collaborate with internal staff and customers.
• Obtain correct classification of goods for customs release from various sources.
• Process agency brokerage shipments and handle remote filings as needed.
• Maintain and file shipment documents in compliance with record-keeping rules.
• Ensure adherence to all importing/exporting regulations and policies.

Skills

Data entry

Customer service

Communication

Organizational skills

Inter-personal skills

Problem solving

Time management

Multisystem use

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.

Job Description

• Provide impeccable customer service.
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or Customs.
• Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (Participating Government Agencies)
• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work closely with other internal staff, departments, other FedEx operations, and customers to deliver high level of service to customers.
• Process agency brokerage shipments.
• May handle remote filings.
• Ensure all government and organizational policies are followed.

Knowledge, Skills and Abilities

• HS Diploma or GED required.
• No industry experience required.
• Data entry/keyboard experience required.
• MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.
• Minimum of 6 months’ work experience preferred.
• Excellent communication skills, verbal and written.
• Organizational skills.
• Inter-personal skills.
• Problem solving skills.
• Handle high volume of work.
• Handle time sensitive work.
• Ability to work independently with minimum supervision.
• Ability to use multiple systems and reference material.
• Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.
• Performs other or additional duties as assigned.
• Paid training provided.

HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided.

Preferred Qualifications:

Must have Prior Brokerage experience.

Pay Transparency:

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $22.64 - $31.70 USD

Additional Details:

Shift: Tuesday - Saturday 9:00am - 6:00pm (Hybrid). Must live within 50 miles from Location.

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

California Fair Chance:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00).

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.