Customs Brokerage Account Specialist

Material Handling Resources, LLC; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid maternity and parental leave

Telemedical access

Employee discounts

Career development

Volunteer opportunities

Job summary

GEODIS is seeking an Account Representative - Customs Brokerage in Philadelphia to serve as the customer service liaison and manage U.S. customs entries.

You will process customs entries, coordinate with forwarders and government agencies, maintain records, and ensure compliance with HTS classifications while delivering exceptional service to clients. The role requires strong communication, multitasking, and proficiency with Cargowise/AS400.

Qualifications

• Minimum 3 years experience in customs brokerage or an equivalent combination of education and experience
• Knowledge of U.S. Government Agency requirements
• Knowledge of U.S. Customs and OGA clearance of freight
• PC literate with experience with Microsoft Outlook, Word, Access and Excel
• Excellent written and oral communication skills
• Excellent planning and organizational skills
• Ability to read and interpret documents
• Ability to write routine reports and correspondence
• Ability to multitask
• Mathematical skills essential to ensure accuracy

Responsibilities

• Serves as the customer service liaison between the Company and the customer
• Processes Custom and OGA entries for clearance of goods into the United States
• Opens files, enters notes, information and document requests in Cargowise and/or AS400 system
• Classifies invoice based on HTS (Harmonized Tariff Schedule)
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed
• Communicates with specified offices, departments, and teams on all issues affecting customs brokerage
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number
• Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
• Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
• Convert and verify shipment weight, volume and foreign currency
• Maintain communication with customers, carriers and vendors
• Coordinate pick-ups and invoice files
• Assist customers with questions, complaints, requests, tracking and tracing
• Handles accounting processes accurately and in a timely manner
• Coordination of shipments from airline, ocean piers and CFS to customer/destination
• Review documentation or issue documents to meet government regulations and carrier regulations
• Must have knowledge of buying/selling rates to ensure profitability
• Ensure email and telephone calls are promptly and politely answered

Job description

GEODIS is seeking an Account Representative - Customs Brokerage in Philadelphia to serve as the customer service liaison and manage U.S. customs entries.

You will process customs entries, coordinate with forwarders and government agencies, maintain records, and ensure compliance with HTS classifications while delivering exceptional service to clients. The role requires strong communication, multitasking, and proficiency with Cargowise/AS400.