Customs Broker Manager

JAS Forwarding (usa), Inc.; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

JAS Forwarding (USA), Inc. is seeking a Customs Broker Manager to lead compliance, training, and supervision for all customhouse brokers and import personnel. You will manage interactions with US CBP, ISF, and other agencies at local and national levels, while guiding staff to adhere to global trade regulations.

The role emphasizes education, performance improvement, and ensuring timely duty payments and accurate filings, with a focus on customer satisfaction and regulatory excellence.

Qualifications

• Must be a Licensed Customer Broker (LCB).
• Five years' experience in the logistics or forwarding industry.
• A minimum of 3 years working in a supervisory role.
• A minimum of 4 years' experience working in customs brokerage and understanding customs regulations.
• Bilingual is a plus.
• Bachelor's degree preferred but not required.

Responsibilities

• Compliance, training, recordkeeping, and supervision of all customhouse broker and import personnel.
• Manage interactions with US CBP, ISF, CFS, and other agencies at local and national levels.
• Educate and train staff on regulatory requirements.
• Assist customers on compliance requirements for US Customs and other agencies.
• Guide customers on classification, valuation, and post-entry matters.
• Ensure team is organized, productive, and compliant with regulations.

Skills

Excellent organizational skills

Strong written and verbal skills

Detail oriented

Self-motivated

Able to multitask

Teamwork and collaboration

Interacting with officials

Education

Licensed Customer Broker (LCB)

Bachelor's degree preferred but not required

Tools

Cargo Wise platform

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

ESSENTIAL FUNCTIONS

• Customs Broker Manager is responsible for compliance, training, recordkeeping, and supervision of all customhouse broker and import personnel.
• Responsible for all transactions and interactions with United States Customs and Border Protection (US CBP), Importer Security Filing (ISF), Container Freight Station (CFS) and all other government agencies on the local level (local port requirements as well as state requirements) and on the National Level, which includes Remote Location Filing (RLF)and out-port entries.
• Educate and train the staff.
• Supports individuals in identifying and addressing performance gaps to enhance skills and capabilities.
• Educate and assist customers on compliance requirements for US Customs and Border Protection and other government agencies, providing resources and training as needed.
• Provide guidance to customers with general import concerns, including Classification, Valuation, Preferential Trade Programs, and Post Entry work.
• Ensure the subordinates are organized, productive, and compliant with all government and Company requirements.
• Supervise and monitor closely Importer Security Filings (ISF) filings to ensure 100% compliance.
• Ensure all duty payments, duty statements, Automated Clearinghouse (ACH )statements and Periodic Monthly Statements (PMS ) are paid timely with all Company outlays following the corporate guidelines for duty advancements.
• Be the subject matter expert (SME) for the Entry Processing sector, ensuring team successfully complies with JAS customer care standards
• Partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed, ensuring a high level of customer satisfaction and handling any escalated issues from your team.

SUPERVISORY RESPONSIBILITIES

• Directly and/or indirectly supervise one or more employees
• Train, supervise and advise entry writers and import personnel of JAS USA in the entry, importation, storage and transportation of goods in U.S.
• Manage, direct, and evaluate the work of employees.
• Responsible for annual employment reviews.
• Maintain up to date knowledge, including any needed continuing education of the regulations and procedures of the Unified Soil Classification System (USCS) for the classification and entry of the goods along with other government agencies.

QUALIFICATIONS

• Knowledge of customs laws, practices and procedures.
• Knowledge of Food Drug Administration (FDA), Fish and Wildlife (US F&W) and other government agencies.
• Excellent organizational, written and verbal skills.
• Strong computer skills including Microsoft Office Suite, Cargo Wise platform (preferred)
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.
• Must be able to perform the essential duties of this position without posing a direct threat to the health or safety of self or others.
• Able to interact positively and effectively with co-workers, subordinates, supervisors, and government officials.

EDUCATION AND EXPERIENCE

• Must be a Licensed Customer Broker (LCB)
• Five years' experience in the logistics or forwarding industry
• A minimum of 3 years working in a supervisory role
• A minimum of 4 years' experience working in customs brokerage and understanding customs regulations
• Bilingual is a plus.
• Bachelor's degree preferred but not required.

ENVIRONMENT

• 100% performed in climate-controlled internal office environment working under normal office conditions.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.
• While performing the duties of this job, the employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.
• This position requires employee to frequently work in a fluid, fast paced environment.

ADDITIONAL

• The responsibilities associated with this job will change from time to time in accordance with the Company's business needs.
• More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
• The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

DEFINITIONS

(if any abbreviation, the meaning needs to be inserted)

Management retains discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer

and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION.

FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER."

JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.