Customs and Supply Analyst

Cochlear; Centennial (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and disability insurance

401(K) matching with immediate vesting

Paid Time Off

Tuition reimbursement

Maternity/Paternity leave

Employee Stock Purchase Plan

Pet insurance

Job summary

Cochlear is seeking a Customs and Supply Analyst to support daily inventory analysis, supply reporting, and import/export activities from the Centennial, CO warehouse. You will collaborate with cross-functional teams to provide timely insights using Microsoft 365 Copilot/AI and reporting tools, ensuring regulatory compliance and optimal product flow.

The role emphasizes data-driven decision-making, continuous improvement, and strong engagement with internal and external partners to support

Qualifications

• Requires high school diploma and 2–3 years of relevant work experience.
• Proficient with Microsoft Suite and strong written/verbal communication.
• Experience in customs/imports and inventory management is highly preferred.

Responsibilities

• Support import/export regulatory processes and customs clearance.
• Monitor and resolve customs/import related cases.
• Create and distribute inventory reports and assist with demand planning.
• Maintain communication with global supply chain and external suppliers.

Skills

Supply chain experience

Detail oriented

Microsoft Suite

Strong communication

Deadline driven

Team collaboration

Education

High school diploma

Tools

Salesforce Healthcloud

Oracle ERP

Microsoft 365 Copilot/AI

Reporting tools

Job description

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Customs and Supply Analyst

Position Spotlight

• Play a key role in inventory management, supply planning, demand analysis, and operational decision-making across a global supply chain.
• Support day-to-day inventory analysis, supply reporting, and assist with demand planning to ensure product availability and business continuity.
• Ideal for professionals with experience in supply chain, operations, logistics, inventory management, procurement, materials planning, or distribution environments.
• Candidates with customs experience highly preferred.
• In this role, you will be based in-person at our warehouse location in Centennial, CO.

_ About the Role _

The Customs and Supply Analyst is responsible for supporting daily inventory analysis, supply reporting, import/export activities, and Item Master Data governance to ensure accurate, compliant, and efficient supply chain operations. This position serves as a key tactical support role for cross-functional teams by leveraging Microsoft 365 Copilot/AI and reporting tools to provide timely insights, improve operational visibility, and support data-driven decision-making. The role also contributes to continuous improvement initiatives, business projects, and collaboration with internal and external partners to maintain regulatory compliance, enable the smooth flow of goods, and support overall customer satisfaction.

_ Key Responsibilities _

• Import

  • Identify and resolve any import delays identified through business-critical reporting and communication received via Cochlear's Salesforce Healthcloud CRM platform.

  • Support CAM Import/Export regulatory processes and customs clearance; coordinate with import and export counterparts to ensure the timely, compliant movement of products internationally.

  • Monitor, action, and resolve customs/import related cases received through Cochlear's Salesforce Healthcloud CRM platform from internal and external partners.

  • Monitor new and changing customs requirements and ensure all required sourcing-related item updates are documented and maintained.

• Supply
  • Create and distribute inventory reports to the wider business; Identifying and outlying key items which will greatly impact operations.
  • Recognize abnormalities occurring within our inventory that require action and notify the appropriate teams to mitigate inventory risk.
  • Provide internal stakeholders with timely, relevant information on replenishment and demand planning (e.g., past-due order status and supply plans for constrained items) by proactively publishing updates.
  • Maintain open communication with the global supply chain and external suppliers on inventory-related topics, including forecast changes, launches, obsolescence plans, clinical study needs, and field requirements.

_ Key Requirements _

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• High school diploma
• 2-3 years of relevant work experience
• Highly detail-oriented
• Proficient computer skills (Microsoft Suite preferred)
• Strong written and verbal communication skills
• Ability to meet daily, weekly, and monthly deadlines, follow through on commitment, and show consistently between words and actions
• Demonstrates ability to positively interact with team and build strong, professional relationships
• Proficient with medical device importation
• Oracle ERP knowledge and experience, or other similar inventory management system Reporting building utilizing business analytics software

_ Total Rewards _

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States: $25.50/hr - $27.50/hr based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

_ Who are we? _

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

_ Physical & Mental Demands _

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.

The work environment is a warehouse environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Deadline to apply by October 18th, 2026.

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.