CustomerExperienceGuide - Flex

Patagonia; Salt Lake City (UT); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Wellness Time

employee discounts

Job summary

Patagonia Salt Lake City is seeking a Customer Experience Guide - Flex to join our Retail team. This on-site role supports customers, handles in-store operations, and helps maintain our mission to save our home planet.

Flex scheduling allows up-to 19 hours per week with variable shifts, paid hourly. You will build relationships, learn our product lines, assist with inventory, answer phones, and contribute to a welcoming environment while upholding our values and safety standards.

Qualifications

• Proven customer service and/or sales experience in retail.
• Strong problem-solving approach to customer issues.
• Effective communication with team members and leadership.
• Able to adapt to changing priorities and keep focus.
• Solid organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Self-motivation and ability to work well in a team.
• Basic math and computer skills; money handling and register use.

Responsibilities

• Deliver best-in-class service by centering the customer in everything we do.
• Learn product knowledge to support service and sales.
• Answer phones, support events, and assist front/back of house operations.
• Assist with inventory flow, shipments, and store merchandising.
• Maintain visual store standards to enhance customer experience.
• Support security and loss-prevention practices.
• Foster an inclusive, respectful work environment.

Skills

Customer service

Problem solving

Communication

Adaptability

Organization

Time management

Self-motivation

Teamwork

Technical learning

Tools

Register usage

Job description

Role: Customer Experience Guide - Flex
Team: Retail
Location: Salt Lake City, UT
Store Scope: Customer Service In-Person, CF2
Reports To: Retail Store General Manager
Pay Range: $21.05 -$23.05 per hour
Flex Positions: Flex employees work on an as-needed basis when work is available from time to time. Flex employees may work up to 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Flex employees are not regularly scheduled and employment remains at-will; this role does not guarantee employment for any specific length of time or number of hours.

Benefits

• Flex employees are not eligible for Company-sponsored benefits, except Wellness Time, employee discounts and any benefits required by applicable law.

WHAT YOU'LL DO

We are in business to save our home planet: You use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store. Your customer service is not bound by convention! Deliver best-in-class service by centering the customer in everything we do. Utilize selling sense skills and connect our communities to a life outdoors. You are an environmental activist! You support your community, and partner with core team members to get customers and colleagues involved in our mission of saving our home planet. Product Knowledge: You have a basic understanding of our products and core sports and are committed to learning about our products to support your ability to serve our customers. Operations: You will answer phones, work events, support front of house and back of house operations and inventory flow, and support in store repairs while successfully communicating with the leadership team and customer service. Inventory/Warehouse: You process shipments, support physical inventory, and restock the sales floor. You assist with sale prep/breakdown, product transfers, donations, etc. Visual: You maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc. Security and Loss Prevention: You practice security measures that help prevent theft and understand how to handle safety situations. You report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store. Inclusion: You are deeply committed to creating a work environment that is supportive, positive, respectful, and free from harassment.

WHO YOU ARE

You are an environmental activist- You are knowledgeable and curious about environmental and social issues. You act locally and inspire your community and coworkers to do the same! Your customer service is not bound by convention- You focus on building relationships and go beyond treating the needs of customers with kindness and creativity. You are an innovator in new ways to engage and support our community to help save our home planet. You operate in just and equitable ways- You proactively create a culture of belonging that gives people from all backgrounds, identities, and experiences a meaningful voice. You value and demonstrate quality in all that you do- You produce work that is of value, complete, and timely while striving for excellence in all job aspects. You act with integrity and are action oriented– You are self-driven and get things done efficiently and effectively. You are a lifelong learner and teacher- You are open to change and will try different options to find solutions to share with the team to optimize operations and customer experience.

EXPERIENCE YOU BRING

• Customer Service/Focused: Proven customer service and/or sales skills, previous retail or related customer service experience preferred. Interest in or are eager to learn about our products and services.
• Problem Solving: Helpful and courteous approach to solving problems.
• Communication: Effective communication skills with team members and leadership and able to participate in constructive feedback.
• Adaptability/Ambiguity: Adaptable to changing situations and priorities. Can pivot on the fly.
• Organization Skills: Proven organizational skills, and attention to detail.
• Prioritization: Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership.
• Time Management: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
• Self-Motivation and Teamwork: Self-motivated and possess the ability to thrive in a team-oriented environment.
• Technical Learning: Basic math and computer skills and accuracy with money handling and register use preferred.

PHYSICAL REQUIREMENTS

• Able to stand/walk for extended periods of time with working shifts up to 8 hours per day
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising
• Continually able to walk up and down a staircase carrying boxes, products, and other necessary items
• Able to regularly perform store cleaning standards such as sweeping, vacuuming, emptying trash, etc.
• Able to safely lift up to 55 pounds
• Comfortable climbing ladders

SCHEDULE

Our stores are open seven days a week. The Salt Lake City store's current business hours are Sunday 10am-6pm, and Monday -Saturday 10am-7pm. Our current hiring needs are for a role that works under 19 hours on an as- needed basis. It is common for our shifts to begin and end up to two hours before and after business hours. As a team member, you are expected to be flexible to the business and team needs. Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers. Our consistent effort has been to post our store work schedules three weeks in advance to give our employees the opportunity to plan. You must report to work on time as well as align to other expectations in our Attendance Policy.

EMPLOYEE CONDUCT

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. We’re in business to save our home planet, and we’re hiring. We are a company as much as we are a community and a movement, bringing people together with an unwavering sense of purpose. We hope you’ll explore the open positions listed here to find opportunities that align with your professional passions and expertise. If you don’t see any current opportunities that match what you’re looking for, please check back regularly and follow us on LinkedIn. For more immediate ways to support our mission and efforts to save our home planet, we encourage you to visit Patagonia Action Works where you can learn about opportunities to get involved with environmental organizations.