AMER/EMEA Template Job Post - External

Tekion; Kentucky; On-site; USD 85,000 - 120,000; Full time

Job summary

Tekion is seeking a Senior Application Support Engineer to coordinate with dealership clients, own issues end-to-end, and guide the support team in an agile environment. You will diagnose, troubleshoot, and resolve system problems, documenting knowledge and updating notes and manuals.

This role requires 5+ years in application support, strong communication, and a readiness for rotational shifts in a fast-paced tech company.

Qualifications

• 5+ years of experience as an Application Support Engineer.
• Experience with SQL, MongoDB, CRM tools, and basic network config.
• Knowledge of DB and APIs.
• Coding skills are a huge plus.
• Experience in application, production or product support.
• Ability to learn employer-specific software.
• Strong problem solving and communication skills.
• Willingness to work rotational shifts.
• IoT and automotive experience preferred.

Responsibilities

• Take ownership of customer issues and drive to resolution.
• Research, diagnose, troubleshoot, and identify solutions.
• Escalate unresolved issues per procedures.
• Understand the application functionally and technically.
• Use internal or external resources for solutions.
• Log all issues properly.
• Prioritize multiple open issues.
• Prepare accurate and timely reports.
• Document technical knowledge in notes and manuals.

Skills

application support experience

communication skills

problem solving

learning ability

rotational shift readiness

coding skills

Tools

SQL

MongoDB

CRM tools

APIs

Basic network configuration

Job description

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Summary

We’re looking for enthusiastic people who loves challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

Roles & Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ability to understand the application both functionally and technically
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Qualifications & Educational Requirements

• 5+years of experience as an Application Support Engineer.
• Working knowledge of SQL,Mongo Databases, CRM tools & basic network configuration
• Knowledge in DB and APIs
• Coding skills are a huge plus point
• Previous experience in application, production or product support
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Ability to diagnose & address application issues
• Candidate should be ready for rotational shift
• information to clients.
• Basic understanding of IoT and software or Automotive experience - preferred

US Employment Visa Sponsorship

• Please note that visa sponsorship is not available for this position.

Effective 4 Aug 2026, Current Tekion Employees should apply via the Internal Job Board in Ashby

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

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