Customer Value Architect

Neara; Portland (OR); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary + ESOP

Career development opportunities

Meritocratic, low ego culture

Work on complex, meaningful products

Job summary

Neara is seeking a Customer Value Architect to work directly with high-value utilities and customers, translating Neara solutions into quantified ROI and ensuring adoption and business impact. The role involves significant on-site engagement, deep product understanding, and collaboration with sales and deployment teams to drive measurable value across large-scale energy networks.

The candidate will develop customer value cases, tailor implementations, and maintain trusted relationships while

Qualifications

• Experience in enterprise account engagement and client management.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Ability to develop tangible customer value and ROI frameworks.
• Strong communication and critical thinking skills.
• Ability to engage external stakeholders and build trusted relationships.
• Proactive problem-solving with creative solutions for customer pain points.
• Programming, data integration, and using macros to tailor solutions.

Responsibilities

• Develop a strong understanding of the Neara platform and translate its value to customers.
• Work on-site with customers to drive adoption and ensure smooth usage and outcomes.
• Ensure Neara solutions are delivered as contracted and meet business outcomes.
• Understand customer strategic imperatives to guide Neara solutions.
• Serve as a trusted commercial and technical advisor and embed solutions within the customer's business.
• Collaborate to define and deliver business cases and ROI metrics with regular value reviews.
• Identify opportunities to expand Neara usage into other solutions.
• Engage a broad stakeholder audience to maintain credibility and trust.
• Collaborate with Neara Sales and Deployment to drive happiness, adoption, and growth.
• Design and deliver focused training sessions and workshops.
• Identify emerging client needs and inform account strategies.

Skills

Enterprise account engagement

Client management

Enterprise software deployments

Software engineering or technical

ROI frameworks

Communication

Critical thinking

Stakeholder engagement

Proactive problem-solving

Programming

Data integration

Macros

Programming languages

Energy sector experience

Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

Neara is excited to enable one of its greatest growth opportunities with the hiring of a Customer Value Architect. The Customer Value Architect will work directly and closely with our highest value customers to drive the adoption, value definition and validation, and broader adoption of the Neara platform. We are looking for individuals with strong technical curiosity, an active enjoyment of customer engagement and navigation, and an ability to translate Neara solutions into quantifiable ROI for our most valuable users.

This position requires an appetite to become proficient in the industries we serve, the solutions we provide, and the value they create for customers.

WHAT YOU WILL DO

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.

• Work directly and closely with customers, including meaningful time on-site with customers to:

  • Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.

  • Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes.

  • Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.

  • Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope.

  • Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.

  • Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.

  • Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.

• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.

• Design and deliver focused training sessions and workshops aligned with customer goals and workflows.

• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

WHO YOU ARE

• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.

• Familiarity with enterprise software platforms and deployments.

• Experience in software engineering or other relevant technical experience.

• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.

• Strong communication skills, you can explain complex topics clearly.

• Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.

• Strong external stakeholder engagement skills, including the ability to build trusted relationships.

• A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.

• Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions.

• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

WHAT WE ARE OFFERING YOU

• Competitive salary + ESOP.

• Significant career development and growth opportunities.

• Highly meritocratic, non-bureaucratic, and low ego work culture.

• The opportunity to work on complex, meaningful products and real-world problems.

• The opportunity to play a direct, critical role in the trajectory of a high-growth company.

Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.

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