Customer Value Architect - USA (NYC)

Neara; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary + ESOP

Career development opportunities

Meritocratic, low ego culture

Work on complex, meaningful products

Job summary

Neara is seeking a Customer Value Architect to work directly with our highest-value customers, translating Neara’s platform into quantified ROI and driving adoption across industries. You will engage with customers, including on-site engagements, and partner with Sales and Deployment to enable growth and measurable value realization.

You will design tailored training and workshops aligned with client goals, uncover emerging needs, and help shape account strategies to maximize impact for

Qualifications

• Experience as a Data & Analytics/Management Consultant.
• Hands-on programming and data integration.
• Proven ability to build ROI frameworks mapping tech solutions to business goals.

Responsibilities

• Develop understanding of the Neara platform to translate its value to customers.
• Work directly with customers, including on-site time.
• Collaborate with Sales and Deployment to drive adoption and growth.
• Design and deliver training sessions aligned with customer goals.
• Identify client needs and inform account strategies.

Skills

Data analytics

Client engagement

Technical curiosity

ROI framework

Enterprise software

Tools

Macros

Programming languages

Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

Customer Value Architect

Neara is excited to enable one of its greatest growth opportunities with the hiring of a Customer Value Architect. The Customer Value Architect will work directly and closely with our highest value customers to drive the adoption, value definition and validation, and broader adoption of the Neara platform. We are looking for individuals with strong technical curiosity, an active enjoyment of customer engagement and navigation, and an ability to translate Neara solutions into quantifiable ROI for our most valuable users.

This position requires an appetite to become proficient in the industries we serve, the solutions we provide, and the value they create for customers.

WHAT YOU WILL DO

• Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.

• Work directly and closely with customers, including meaningful time on-site with customers to:

• Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.

• Design and deliver focused training sessions and workshops aligned with customer goals and workflows

• Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.

WHO YOU ARE

• Significant experience as a Data & Analytics Consultant, Technology Consultant, or Management Consultant within a consulting firm or relevant software provider, managing enterprise-level client strategy and engagement.

• Strong technical aptitude with hands‑on experience in programming, data integration, and utilizing tools like macros and various software languages to create tailored, data‑driven solutions for clients.

• Proven track record of developing tangible customer value and ROI frameworks that map complex technical solutions back to client strategic and business priorities.

• Deep familiarity with enterprise software platforms, large‑scale deployments, and change management.

• Experience working with utilities, digital twin software, or grid modernization initiatives is highly desirable. Experience within broader infrastructure or the energy sector is a major plus.

• Exceptional communication and external stakeholder engagement skills, with the ability to explain complex technical topics clearly and build trusted relationships with cross‑functional client teams.

• A proactive, critical thinker who enjoys finding creative technical solutions to solve customer pain points and unlock commercial growth opportunities.

WHAT WE ARE OFFERING YOU

• Competitive salary + ESOP.

• Significant career development and growth opportunities.

• Highly meritocratic, non‑bureaucratic, and low ego work culture.

• The opportunity to work on complex, meaningful products and real‑world problems.

• The opportunity to play a direct, critical role in the trajectory of a high‑growth company.