Customer Trust Lead - Security & AI Governance

Legora AB; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

In-person SF office environment

Medical, Dental & Vision benefits

401(K) with company match

Unlimited PTO

Pre-tax commuter benefits

Free One Medical membership for depend

Job summary

Legora, a security-driven AI-native legal tech company, is seeking a Customer Trust professional in our San Francisco office. You will own client security questionnaires, risk assessments, and the AI-governance posture, partnering with Privacy, Legal, and Product to deliver trusted, compliant responses to demanding buyers.

You will translate complex controls into clear customer-facing answers, maintain trust evidence, and drive improvements to reduce repeated questions, while working in a

Qualifications

• 3-5+ years in customer trust, security GRC, security assurance, third-party risk, or a closely related customer-facing security or compliance role.
• Led complex B2B security reviews with demanding stakeholders and delivered trust outcomes.
• Able to translate technical security controls into clear customer-ready answers with sound judgment.

Responsibilities

• Own customer trust requests end-to-end: security questionnaires, DDQs, and AI sections of RFPs, delivering high-quality responses within SLAs.
• Answer AI-trust questions on data handling, retention, and subprocessor disclosures coordinating with Privacy and Legal counsel.
• Translate Legora's security posture into confident customer communications for CISOs, GCs, and procurement teams.

Skills

Security GRC

Customer-facing security

Cross-functional collaboration

Policy writing

Tools

Vanta

Drata

Job description

Legora, a security-driven AI-native legal tech company, is seeking a Customer Trust professional in our San Francisco office. You will own client security questionnaires, risk assessments, and the AI-governance posture, partnering with Privacy, Legal, and Product to deliver trusted, compliant responses to demanding buyers.

You will translate complex controls into clear customer-facing answers, maintain trust evidence, and drive improvements to reduce repeated questions, while working in a