Customer Transformation - Customer Consulting, Sr. Manager

PwC - Global; San Francisco (CA); On-site; USD 130,000 - 256,000; Full time

Job summary

Join a dynamic team as a Senior Manager in Customer Consulting, where you will lead innovative marketing strategies and enhance client engagement. This role requires a strategic mindset and the ability to navigate complex challenges while fostering high-performing teams. You'll leverage your expertise to deliver exceptional results and drive business growth for clients. In this rewarding position, you will not only lead projects but also mentor others, ensuring operational excellence and contributing to the firm's success. If you are passionate about customer-centric solutions and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Holiday Pay

Vacation

Sick Leave

Qualifications

• 7+ years of experience in customer consulting and marketing.
• Expertise in leading large projects and managing client relationships.

Responsibilities

• Lead large projects to ensure successful outcomes.
• Engage with clients at a senior level to drive project success.

Skills

Customer-Centric Solutions

Marketing Strategies

Project Management

Strategic Thinking

Coaching and Mentoring

Education

Bachelor's Degree

Master's Degree

Tools

SAP Hybris

Salesforce

Shopify

Adobe Commerce

Job description

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

In customer marketing at PwC, you will specialise in providing consulting services focused on customer-centric marketing strategies. You will analyse customer behaviour, develop targeted marketing campaigns, and offer guidance and support to help clients optimise their marketing efforts, improve customer engagement, and drive revenue growth.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity
As part of the Customer Consulting team you are expected to lead the way in providing customer consulting services. As a Senior Manager you are expected to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are expected to leverage your specialized knowledge and technical acumen of industry-leading business trends, the firm’s client service offerings, and professional industry networks to deliver quality results to clients and provide strategic input into the firm’s business strategies.

Responsibilities
- Lead large projects to confirm successful outcomes
- Innovate processes to boost operational efficiency
- Engage with clients at a senior level to drive project success
- Utilize specialized knowledge to deliver exceptional results
- Provide strategic input into the firm’s business strategies
- Leverage professional networks to enhance client service offerings
- Maintain operational excellence through practical project management
- Act as a strategic advisor to clients and internal teams

What You Must Have
- Bachelor's Degree
- 7 years of experience

What Sets You Apart
- Master's Degree preferred
- SAP Hybris, Salesforce, Shopify, and/or Adobe Commerce preferred
- Understanding of the marketing technology landscape
- Driving end-to-end digital marketing transformation
- Consulting and delivering enterprise-wide marketing solutions
- Mapping marketing and business strategies into architecture
- Providing strategic thinking and leadership
- Leading digital marketing platform strategy and design
- Evaluating, implementing, and managing martech/adtech solutions

Travel Requirements

Up to 60%

Job Posting End Date

August 31, 2025 Learn more about how we work: https://pwc.to/how-we-work PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines The salary range for this position is: $130,000 - $256,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance