Customer Training Specialist - Bellevue

Zenoti; Seattle (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

Zenoti, a cloud‑based SaaS solution for the beauty and wellness industry, is seeking a Training Specialist to deliver engaging training, develop e‑learning content, and support product adoption for customers.

Responsibilities include live sessions, webinars, remote training, and creating standardized curricula with measurable outcomes, while staying current with product features and industry trends.

Qualifications

• Proven experience developing and delivering customer training for SaaS or enterprise‑level applications.
• Strong instructional design background or understanding of adult learning principles.
• Excellent written and verbal communication skills.
• Strong customer service orientation and ability to work with global clients.
• Analytical thinking and problem‑solving skills.
• Ability to manage customer expectations in a fast‑paced environment.
• Experience with SaaS platforms and enterprise software.
• Proficiency in MS Office tools.
• Five or more years of experience in a customer‑facing training or instructional design role.
• Fluency in European or Southeast Asian languages is a plus.
• Willingness to travel up to 25% of the time.
• Proficiency in e‑learning authoring tools (Camtasia Studio, Storyline, Captivate) and LMS familiarity.

Responsibilities

• Deliver engaging training to Zenoti customers across live sessions, webinars, and remote training.
• Design and develop e‑learning content using Camtasia, Storyline, Captivate and other tools.
• Create standardized instructional materials and training curricula with clear learning objectives.
• Collaborate with customers to assess needs and build tailored training plans, schedules, content, and feedback.
• Support product implementation remotely or onsite, ensuring smooth onboarding and adoption.
• Stay up‑to‑date with Zenoti features, workflows and market trends to keep content relevant.
• Analyze customer usage data, support tickets and feedback to improve training effectiveness.
• Contribute to training strategy by defining and tracking KPIs and outcomes.
• Drive product adoption and customer satisfaction through high‑quality training and content.

Skills

Customer training

Instructional design

Communication

Customer service

Analytical thinking

SaaS/enterprise software

5+ years experience

MS Office

Language flexibility

Travel willingness

LMS familiarity

e‑learning tools

Education

Bachelor’s degree in computer science, instructional design, education, or a related field

Tools

Camtasia Studio

Articulate Storyline

Adobe Captivate

MS Office

LMS

Job description

Job Summary

Zenoti, a cloud‑based SaaS solution for the beauty and wellness industry, is seeking a Training Specialist to deliver engaging training, develop e‑learning content, and support product adoption for customers.

Responsibilities

• Deliver engaging and effective training to Zenoti customers across live sessions, webinars, and remote training.
• Design and develop e‑learning content using tools such as Camtasia, Articulate Storyline, Adobe Captivate, and other industry-standard authoring platforms.
• Create standardized instructional materials and training curricula with clear learning objectives and measurable outcomes.
• Collaborate with customers to assess training needs and build tailored training plans, including schedules, content, and feedback mechanisms.
• Support product implementation remotely or onsite, ensuring smooth onboarding and adoption.
• Stay up‑to‑date with Zenoti’s product features, business workflows, and market trends to keep training content relevant and impactful.
• Analyze customer usage data, support tickets, and feedback to continuously improve training effectiveness.
• Contribute to the overall training strategy by defining and tracking key performance indicators and outcomes.
• Drive product adoption and customer satisfaction through high‑quality training delivery and content creation.

Qualifications

• Proven experience developing and delivering customer training for SaaS or enterprise‑level applications.
• Strong instructional design background or understanding of adult learning principles.
• Excellent written and verbal communication skills.
• Strong customer service orientation and ability to work with global clients.
• Analytical thinking and problem‑solving skills.
• Ability to manage customer expectations and work in a fast‑paced, dynamic environment.
• Experience with SaaS platforms and enterprise software.
• Proficiency in MS Office tools.
• Bachelor’s degree in computer science, instructional design, education, or a related field.
• Five or more years of experience in a customer‑facing training or instructional design role.
• Fluency in European or Southeast Asian languages is a plus.
• Willingness to travel up to 25% of the time.
• Proficiency in e‑learning authoring tools such as Camtasia Studio, Articulate Storyline, Adobe Captivate, and familiarity with learning management systems (LMS).

$60,000 - $85,000 USD

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.