Customer Trainer

Intuitive; Sunnyvale (CA); On-site; USD 101,900 - 113,200; Full time

Job summary

Intuitive is seeking a Customer Trainer to deliver da Vinci System training to surgical teams, facilitate surgeon-led courses, and support training programs across centers and remote sites. You will help improve training effectiveness and collaborate with the Training team on research initiatives.

You will also assist in teaching sales staff, coordinating center logistics, and maintaining equipment, while traveling up to 30% to support centers and events.

Qualifications

• Bachelor’s degree in Clinical/Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education.
• Minimum 24 months in this role to be eligible for future internal opportunities.

Responsibilities

• Deliver da Vinci System training to surgical teams at designated training centers and remote centers.
• Lead and support Specialized training programs and Society events for surgeon educators and course participants.
• Train the sales force to conduct in‑services and system technology skills development.
• Occasional support of the da Vinci System in a hospital operating room.
• Support training center logistics, inventory and training calendars.
• Maintain capital equipment, including cleaning and sterilization of instruments and accessories.
• Support positive relationships between external training center personnel and ISI management.
• Contribute to the organization’s quarterly goal achievements.

Skills

Problem solving

Organizational skills

Professional work ethic

Solution oriented

Communication skills

Interpersonal skills

Fast learner

Self-development

Team player

Flexibility

Willing to travel

Education

Bachelor’s degree

Job description

• Ways of Working: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.
• Employee Type: Employee
• Min. Salary Region 1: 113200 USD
• Global Job Level (HCM): Professional 3 (9)
• Min. Salary Region 2: 101900 USD

Job Description

Primary Function of the Position

The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers.

Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants.

Conduct surveys to gather data and measure program effectiveness.

Act as subject matter expert for internal projects, as needed.

Training research initiatives.

Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs.

Train the sales force to conduct in‑services and system technology skills development activities with customers on new and established products.

Occasional support of the da Vinci® System in a hospital operating room.

Support da Vinci® Surgical System troubleshooting and maintenance at the training center.

Manage training center logistics, inventory and training calendars.

Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories.

Support positive relationships between external training center personnel and ISI management.

Contribute to the organization’s quarterly goal achievements.

Develop competency in the following:

da Vinci® System applications and advanced technology.

Training Pathway process.

Training/coaching techniques/methodologies.

Qualifications

Required Skills and Experience

High capacity and excellent problem solving skills.

Solid organizational skills and ability to operate independently.

Professional work ethic.

Solution oriented.

Excellent oral and written communication skills.

Strong interpersonal skills.

High capacity to learn in a fast paced environment.

Commitment to self‑development.

Ability to work in a team environment.

Ability to be flexible with hours of operation.

Ability to travel up to 30%.

Required Education and Training

Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education.

Note: There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.

Working Conditions

Ability to sit or stand for multiple hours.

Ability to lift up to 50 lbs.

Preferred Skills and Experience

Knowledge of adult learning principles.

Professional Training experience.

Clinical and/or operating room experience.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.