Customer Technology Manager

Lam Research; Fremont (CA); Hybrid; USD 125,000 - 270,000; Full time

Job summary

Lam Research in the San Francisco Bay Area seeks a Customer Technology Manager to advance innovative semiconductor capital equipment at the Office of the CTO. The role focuses on process engineering R&D, customer demos, and cross-functional collaboration to meet evolving roadmaps and qualification needs.

The position supports hybrid work models, involving on-site collaboration and remote work, and requires strong data analysis, DOE/SPC knowledge, and leadership in complex projects.

Qualifications

• PhD or MS/BS with extensive relevant work experience in materials, chemistry or physics.
• Experience with semiconductor process development, data analysis, and DOE/SPC is preferred.
• Ability to lead cross-functional teams and communicate with customers.

Responsibilities

• Perform professional process engineering R&D for semiconductor capital equipment.
• Review processing techniques from pilot to full-scale manufacturing.
• Plan projects and define new concepts for processing methods.
• Analyze test data to set process specifications and limits.
• Support customer demos and data collection for process validation.

Skills

PhD/Ed in relevant field

Process engineering mindset

DOE/SPC knowledge

Education

Ph.D. in Materials Science, Chemical Engineering, Chemistry or Physics

M.S. with 8+ years of experience

B.S. with 12+ years of experience

Job description

The group you'll be a part of

The Office of the CTO is where innovation takes center stage. We inspire our global technicalcommunity to take on grand challenges, understand emerging trends, identify the criticalinflections, and drive our sustainability, Environment, Social, and Governance (ESG) practicesthat will define the next generation of semiconductors and continued impact.

The impact you'll make

As a Customer Technology Manager, you will contribute to the growth of the Aether Engineering team.

What you'll do

Technical

• Responsible for performing professional process engineering research, development, and evaluation in support of the company's complex semiconductor capital equipment and systems.
• Reviews processing techniques and methods applied in the manufacture, fabrication and evaluation of products. Involvement may begin at any step from pilot plant to full-scale manufacturing.
• Conceives and plans projects involving definition and selection of new concepts and approaches in the processing or development of new processes.
• Compiles and evaluates test data to determine appropriate limits and variables for process specifications.
• Supports customer technology managers in the planning, data collection, analysis, and reporting of customer demos to defend existing processapplications.
• Drives the adoption of new technology at the customer site. Works closely with customer to demonstrate and introduce new technologies at customer sites through demos, on site evaluations, and new tool qualifications.
• Works with customer and senior engineers cross functionally to understand roadmaps, process flow, inflection points, requirements and business issues/ challenges.
• Works with suppliers to make sure required parts and supplies are available
• Contributes to product development and release activities.
• May act as CTM-single point of contact accountable for process related requests.

Other Job Responsibilities

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
• Works with cross-functional teams to get information and results needed.

Customer Relations

• Professionally represents the company to the customer. Utilize knowledge of company's product lines and services to keep existing/ potential customers informed when new/ additional needs are identified.
• Actively addresses any potential issues at the customer site and provide alternative solutions. Drive implementation of new solutions for the customer.

Who we're looking for

• Ph.D. in Materials Science, Chemical Engineering, Chemistry or Physics with 5 years of relevant work; or
• M.S. with 8+ years of relevant work experience; or
• B.S. with 12+ years of work experience.

Preferred qualifications

• Familiarity with working in a chemical laboratory.
• Experience in surface preparation and analytical techniques.
• In-dept understanding and working knowledge of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
• Strong organizational skills and demonstrated ability to manage multiple tasks simultaneously and ability to react to shifting priorities to meet business needs and deadlines.
• Excellent people skills with demonstrated ability to work effectively and efficiently with diverse teams, customers, internal and external partners.
• Collaboration/ Matrix environment mindset.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $125,000.00 -$270,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.