Customer Technical Support Representative

TRSS; Las Vegas (NV); Remote; USD 57,000 - 68,000; Full time

Job summary

A leading legal services provider in Las Vegas is looking for a Customer Technical Support Representative to assist with inquiries related to technical issues in software and electronic products. The role requires a two-year technical degree or equivalent experience, strong communication skills, and basic troubleshooting abilities. The company offers competitive salary, annual bonuses, and a comprehensive benefits package with a flexible work-life balance.

Benefits

Salary up to $67,860

Opportunity for annual bonuses based on performance

Comprehensive benefits package including health, dental, vision, and retirement plans

Flexible work-life balance with options for remote work and mental health days off

Commitment to personal and professional growth through training and development programs

Inclusive company culture with a focus on diversity and social impact initiatives

Qualifications

• Experience in a customer technical support role is preferred.
• Familiarity with troubleshooting software and electronic products.
• Knowledge of call tracking systems.

Responsibilities

• Log and classify all calls and requests for assistance in the call tracking database.
• Respond to customer inquiries related to technical issues with software and electronic products.
• Filter and escalate inquiries as appropriate.
• Track inquiry resolution progress and proactively communicate updates to customers.
• Follow procedures to resolve issues, aiming to address queries on the first call.

Skills

Basic hardware and software troubleshooting skills

Strong verbal and written communication skills

Ability to actively listen and comprehend complex technical issues

Education

Two-year technical degree or equivalent experience

Job description

Employer Industry: Legal and Information Services

Why consider this job opportunity:
- Salary up to $67,860
- Opportunity for annual bonuses based on performance
- Comprehensive benefits package including health, dental, vision, and retirement plans
- Flexible work-life balance with options for remote work and mental health days off
- Commitment to personal and professional growth through training and development programs
- Inclusive company culture with a focus on diversity and social impact initiatives

What to Expect (Job Responsibilities):
- Log and classify all calls and requests for assistance in the call tracking database
- Respond to customer inquiries related to technical issues with software and electronic products
- Filter and escalate inquiries as appropriate
- Track inquiry resolution progress and proactively communicate updates to customers
- Follow procedures to resolve issues, aiming to address queries on the first call

What is Required (Qualifications):
- Two-year technical degree or equivalent experience
- Basic hardware and software troubleshooting skills
- Strong verbal and written communication skills
- Ability to actively listen and comprehend complex technical issues
- Call center experience preferred

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer technical support role
- Familiarity with troubleshooting software and electronic products
- Knowledge of call tracking systems
- Ability to work flexible hours, including weekends and holidays

#LegalServices #CustomerSupport #CareerGrowth #DiversityAndInclusion #WorkLifeBalance

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